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- Tasks: Join our team as a 2nd Line Support Analyst, troubleshooting IT issues and supporting users.
- Company: We are a dynamic company offering innovative IT solutions in the Financial/MSP sector.
- Benefits: Enjoy a competitive salary, hybrid work, private medical insurance, and continuous training.
- Why this job: This role offers hands-on experience, career growth, and a chance to make an impact in tech.
- Qualifications: Strong IT experience, troubleshooting skills, and excellent communication abilities required.
- Other info: This is a hybrid role with 3-4 days on-site in Warwick.
The predicted salary is between 30000 - 42000 £ per year.
2nd Line Support – Hybrid
Our client is urgently looking for a 2nd Line Support Analyst to join their team on a permanent basis. The role is hybrid, with 3-4 days per week on-site in Warwick.
You will be rewarded with a good salary and a brilliant benefits package, including annual leave, pension, hybrid working, private medical insurance, income protection, life assurance, continuous training and career development, and many more perks!
Key Skills:
- Strong experience in the IT industry, with any experience in the Financial/MSP sector preferable
- Experience troubleshooting desktop issues, including printers, network issues, user profiles, and Microsoft applications.
- Anti-Virus – Windows Defender/Sophos/Trend/Symantec
- Experience with Windows Server 2008/2012/2016
- Active Directory
- Good understanding of Exchange 2010/2013/2016
- Office 365/Azure
- Excellent written and verbal communication skills with the ability to explain technical issues to non-technical staff at all levels of an organisation.
- Highly capable problem-solving abilities.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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2nd Line Support Analyst employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Make sure to highlight your experience in troubleshooting desktop issues, especially with Microsoft applications. Be ready to discuss specific examples during the interview that showcase your problem-solving skills.
✨Tip Number 2
Familiarize yourself with the tools and technologies mentioned in the job description, such as Windows Server and Active Directory. Being able to speak confidently about these will demonstrate your technical expertise.
✨Tip Number 3
Since communication is key in this role, practice explaining complex technical issues in simple terms. This will help you stand out as someone who can effectively communicate with non-technical staff.
✨Tip Number 4
Research the company and its culture to understand what they value in their employees. Tailoring your responses to align with their values during the interview can give you an edge over other candidates.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your strong experience in the IT industry, particularly any background in the Financial or MSP sector. Mention specific troubleshooting experiences with desktop issues and Microsoft applications.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as your knowledge of Windows Server versions, Active Directory, Exchange, Office 365, and any anti-virus software you have worked with.
Demonstrate Communication Skills: Since excellent written and verbal communication skills are crucial, provide examples in your application that showcase your ability to explain technical issues to non-technical staff effectively.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing to ensure your application stands out and shows that you understand the role's requirements.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting desktop issues, Microsoft applications, and server management. Highlight specific examples where you've successfully resolved technical problems.
✨Communicate Clearly
Since the role requires explaining technical issues to non-technical staff, practice articulating complex concepts in simple terms. This will demonstrate your communication skills and ability to work with diverse teams.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've encountered challenging IT problems and how you approached solving them. Employers value candidates who can think critically and find effective solutions.
✨Research the Company and Role
Understand the company's operations, especially if they are in the Financial/MSP sector. Familiarize yourself with their services and how your role as a 2nd Line Support Analyst fits into their overall mission.
