At a Glance
- Tasks: Provide 1st/2nd line IT support and troubleshoot tech issues for users.
- Company: Join a dynamic managed service provider with a focus on teamwork.
- Benefits: Permanent role with competitive pay and opportunities for growth.
- Other info: Work onsite 5 days a week in a vibrant tech environment.
- Why this job: Be the tech hero, solving problems and supporting users every day.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced 1st / 2nd Line engineer to join our client on a permanent basis 5 days a week onsite.
Key Skills:
- 1st / 2nd line IT support skills and very strong troubleshooting skills
- Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy
- Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets)
- Proven knowledge and demonstrated experience in the operation & administration of Google Workspace
- Experience with Microsoft 365 would also be an advantage
- Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
- Strong knowledge of Windows 10 and MAC operating systems
- Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
2nd Line engineer - 5 days onsite employer: Proactive Appointments
At Proactive Appointments Limited, we pride ourselves on fostering a dynamic and inclusive work environment where our employees can thrive. As a 2nd Line Engineer, you will benefit from hands-on experience in a supportive team, with ample opportunities for professional development and growth. Our commitment to equal opportunities and employee well-being makes us an excellent employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line engineer - 5 days onsite
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a 2nd Line engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Google Workspace and Microsoft 365. We recommend practising common interview questions related to IT support to boost your confidence.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website to showcase your expertise. This can really set you apart from other candidates when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 2nd Line engineer - 5 days onsite
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st/2nd line IT support skills and troubleshooting experience. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or roles you've had!
Show Off Your Tech Skills:When you’re writing your application, mention your experience with Google Workspace and Microsoft 365. We love seeing candidates who can demonstrate their knowledge of operating systems like Windows 10/11 and MAC, so make it clear!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. This helps us quickly see how you fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line IT support skills. Be ready to discuss troubleshooting scenarios you've faced, especially with Google Workspace and Microsoft 365. The more specific examples you can provide, the better!
✨Show Off Your Hardware Skills
Since the role involves installation and configuration of various devices, be prepared to talk about your experience with desktops, laptops, and peripherals. Bring up any challenges you've overcome while setting up or supporting these devices.
✨Networking Know-How is Key
Familiarise yourself with networking fundamentals like LAN, WAN, and VPNs. You might get asked about how you would troubleshoot a network issue, so having a clear understanding of routers and firewalls will give you an edge.
✨Demonstrate Your Soft Skills
Remember, you'll be providing support to users with varying degrees of computer literacy. Highlight your communication skills and patience during the interview. Share examples of how you've helped non-tech-savvy users in the past.
