2nd / 3rd Line Support Engineer - HYBRID WORKING We are looking for an experienced Technical Engineer to join a small, highly respected managed services team. This is a varied technical role combining third-line support, project delivery and regular client interaction. Key Responsibilities Third-line support, escalations and complex troubleshooting Microsoft 365, Entra ID and Exchange Online support and configuration Microsoft Intune deployment and endpoint management Conditional Access and Microsoft 365 security Domain, DNS, email security and routing Windows endpoint troubleshooting Network, firewall and Wi-Fi support Network equipment deployment and patching Backup deployment and management Client site visits, office moves and infrastructure projects Video conferencing setup and support Vendor and third-party supplier liaison About You 4+ years’ commercial IT experience Current or recent experience within a Managed Service Provider (MSP) Strong technical knowledge across Microsoft 365, Entra ID, Intune and Exchange Online Hands-on experience with Conditional Access, DNS and office networking Excellent client-facing, communication and presentation skills Comfortable working independently...
2nd / 3rd Line Support Engineer employer: Proactive Appointments
Proactive Appointments is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the Financial Services sector. With a strong emphasis on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of a hybrid working model. Our supportive culture encourages teamwork and values each individual's contributions, making it a rewarding place to build your career.
