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For Companies 1st Line Support Analyst – Hybrid
Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Plymouth, on a permanent basis.
Please note, the role is hybrid, with 2 days working from home each week upon completion of a successful probation period of 6 months.
You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, your own kit, hybrid working as well as training and development.
Responsibilities
- Diagnose faults, support, install, and maintain the following Microsoft Products: Windows Server 2019/2022, Windows 11, Microsoft 365, and Microsoft Office applications
- Support for the following features, services and roles: Active Directory, DNS, DHCP, RDS, IIS, SharePoint Online, Exchange Online, OneDrive
- Install, update and support anti-virus solutions. Ongoing communication with customers regarding support requests
- Install and configure Routers, Firewalls, Servers, PCs and Printers
- Diagnose and repair network faults
- Install and configure remote access/VPN solutions
- Ensure your tickets are kept up-to-date with accurate information and relevant time entries
- Maintain client confidentiality at all times
- Adhere to the data protection act
- Focus on maintaining effective customer service
Benefits
Hybrid working, with the stated benefits package including annual leave, pension scheme, your own kit, and training and development opportunities.
1st Line Support Analyst – Hybrid
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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Contact Detail:
Proactive Appointments Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Analyst role. Highlight your experience with Microsoft products and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Share your passion for customer service and tech support, and let us know what excites you about working with us.
Show Off Your Communication Skills: Since you'll be communicating with customers regularly, it's important to showcase your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
