At a Glance
- Tasks: Provide top-notch IT support and manage user queries in a fast-paced environment.
- Company: Join a dynamic team focused on customer service and IT solutions.
- Benefits: Competitive daily rate, potential for long-term contract, and diverse project involvement.
- Other info: Be part of a supportive team with opportunities for growth and learning.
- Why this job: Make a real difference by helping users and tackling exciting IT challenges.
- Qualifications: Experience in 1st Line support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract Opportunity – 1st Line IT Support £180-£200/day Long term contract potential
We're on the hunt for a customer-focused 1st Line IT Support Engineer who thrives in a fast-paced environment and enjoys solving problems. This role is more than just answering tickets—you'll be the first point of contact for users, keeping ticket queues under control while also getting involved in small IT projects that add variety to your day.
What you'll be doing day to day:
- Delivering exceptional customer service
- Managing and resolving 1st line support tickets
- Keeping ticket queues organised and on track
- Troubleshooting hardware, software and Microsoft 365 issues
- Supporting small IT projects and rollouts
What we're looking for:
- Previous 1st Line or Service Desk experience
- Excellent communication and customer service skills
- A proactive attitude and strong attention to detail
- Someone who enjoys working as part of a busy, supportive team
If you're an IT support professional who loves helping people and wants a contract role with a great mix of BAU support and project work, we'd love to hear from you.
1st Line IT Support employer: Proactive Appointments
Join a dynamic team where your contributions as a 1st Line IT Support Engineer will be valued and recognised. With a strong emphasis on customer service and teamwork, you'll enjoy a supportive work culture that encourages professional growth through diverse project involvement. Located in a vibrant area, this role offers not just competitive daily rates but also the opportunity to enhance your skills in a fast-paced environment.
