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- Tasks: Provide expert technical support and manage helpdesk tickets for business applications.
- Company: Join a dynamic and innovative team in Luton focused on technology and problem-solving.
- Benefits: Enjoy a competitive salary and the chance to work in a collaborative environment.
- Why this job: Make an impact by solving complex issues and supporting exciting business projects.
- Qualifications: Experience with ERP systems and strong problem-solving skills are essential.
- Other info: This is a full-time, fully onsite role in Luton.
The predicted salary is between 28800 - 42000 £ per year.
Application Support & Administration Specialist Location: Fully onsite in Luton (LU4) Salary: Competitive Are you passionate about systems, technology, and problem-solving? Our client is looking for an Application Support & Administration Specialist to join a dynamic and innovative team in Luton. This is a full-time, fully onsite role, offering an exciting opportunity for someone with a passion for technology and a drive to make an impact. Role Overview As a 1st/2nd Line Application Support Specialist, you will act as the primary contact for technical support across the business\’s systems. You will handle technical and complex queries, ensure smooth operation through regular tasks and reports, and contribute to impactful business projects. Key Responsibilities Technical Support: Provide expert support for business applications, including ERP systems, and resolve technical issues. Incident Management: Address helpdesk tickets, manage support queues, and offer advice to users and colleagues. Documentation: Maintain and update technical manuals and support documents. Routine Tasks & Reporting: Ensure completion of daily, weekly, and monthly reports and tasks. Project Involvement: Support project teams with system advice and technical insights. Technical Skills: Experience with ERP …
1st Line Application Support Analyst employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Application Support Analyst
✨Tip Number 1
Familiarize yourself with common ERP systems and their functionalities. This knowledge will not only help you in the interview but also demonstrate your proactive approach to understanding the tools you'll be supporting.
✨Tip Number 2
Brush up on your problem-solving skills by practicing real-world scenarios related to application support. Being able to articulate how you would handle specific technical issues can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with incident management and ticketing systems. Highlighting your familiarity with these processes will show that you're ready to hit the ground running in this role.
We think you need these skills to ace 1st Line Application Support Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the 1st Line Application Support Analyst position. Understand the key responsibilities and required technical skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in application support, particularly with ERP systems. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Showcase Your Passion for Technology: Make sure to convey your enthusiasm for technology and systems in your application. Mention any relevant projects or experiences that showcase your passion and drive to make an impact in the field.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in technical support.
How to prepare for a job interview at Proactive Appointments
✨Show Your Passion for Technology
Make sure to express your enthusiasm for systems and technology during the interview. Share specific examples of how you've engaged with technology in previous roles or personal projects, as this will demonstrate your genuine interest in the field.
✨Prepare for Technical Questions
Since the role involves providing expert support for business applications, be ready to answer technical questions related to ERP systems and incident management. Brush up on common issues and solutions you might encounter in application support.
✨Highlight Your Problem-Solving Skills
Be prepared to discuss past experiences where you successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
✨Demonstrate Your Communication Skills
As a primary contact for technical support, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will show that you can bridge the gap between technical and non-technical stakeholders.
