11885CF
£145 – 150 per day
2nd Line Support – 5 days onsite – INSIDE IR35 – £150 a day
Were looking for a 2nd Line Support Engineer to join our team and be the go-to person for resolving technical issues that need a little more than first-line support.
Youll troubleshoot, investigate and resolve escalated incidents across Microsoft 365, Windows, Active Directory, networking, hardware and cloud technologies, while providing great service to our users.
What youll be doing:
- Own and resolve 2nd line technical issues and escalations
- Troubleshoot Windows, Microsoft 365, Active Directory and networking problems
- Support users across hardware, software and infrastructure
- Manage incidents through to resolution, keeping users informed
- Work with 3rd line teams and suppliers on more complex issues
- Help improve documentation, processes and the overall IT service
What were looking for:
- Solid experience in a 2nd Line / Desktop Support role
- Strong troubleshooting and problem-solving skills
- Good knowledge of Microsoft 365, Windows and Active Directory
- Understanding of networking fundamentals
- Excellent communication and customer service skills
- A proactive, hands-on approach and the ability to work independently
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
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2nd Line Support – 5 days onsite – INSIDE IR35 – 11885CF employer: Proactive Appointments Ltd.
Proactive Appointments Ltd. is an excellent employer that values its employees by offering a dynamic work environment in Gloucester, where innovation and collaboration thrive. With a strong focus on professional development, employees have access to cutting-edge technologies and the opportunity to enhance their skills in a supportive culture that encourages growth and teamwork. The company's commitment to providing meaningful work ensures that every team member contributes to impactful projects while enjoying a balanced work-life experience.
Contact Details:
Proactive Appointments Ltd. Recruitment Team
