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- Tasks: Take charge of Azure platform health and lead incident resolution.
- Company: Established B2B SaaS organisation with a focus on reliability.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on enterprise-level platforms.
- Qualifications: 3+ years in cloud operations or third-line support with strong technical skills.
- Other info: Exciting role with a focus on innovation and continuous improvement.
The predicted salary is between 64000 - 85000 £ per year.
We are recruiting on behalf of a well-established B2B SaaS organisation delivering highly available, business-critical platforms to enterprise customers. The company operates both single-tenant (ST) and multi-tenant (MT) Azure environments, supporting a diverse client base with strict availability, performance, and security requirements. They are now seeking a Senior Azure Reliability & Support Engineer to take technical ownership of platform health, incident response, and reliability engineering across their Azure estate. Due to the nature of the platform and customers, extensive background and security checks form part of the hiring process.
Key Responsibilities:
- Monitor ST and MT environments for performance, availability, and application health
- Lead investigation and resolution of complex production incidents
- Provide third-line support for escalated customer issues
- Perform root cause analysis and drive permanent fixes
- Maintain uptime, scalability, and reliability across all Azure deployments
- Define and track SLOs and error budgets
- Carry out capacity planning for servers, databases, and storage
- Build automation and self-healing solutions using PowerShell, C#, Azure Functions, and Logic Apps
- Develop and maintain Azure monitoring and reporting dashboards
- Contribute to post-incident reviews, runbooks, and continuous improvement initiatives
Required Experience:
- 3+ years in third-line support, SRE, or cloud operations within enterprise SaaS
- Strong incident management and RCA experience
- Experience supporting single-tenant and multi-tenant architectures
- Solid background in: C# / .NET Core / MVC, SQL Server, Azure Blob Storage
- Advanced Azure monitoring and diagnostics: Application Insights, Azure Monitor, Log Analytics, KQL
- Strong SQL investigation skills
- Automation and scripting with PowerShell and/or C#
- Good understanding of Azure services: App Services, VMs, Azure SQL, Storage, scaling
Tech Stack: Azure Monitor | Application Insights | Log Analytics | KQL | Azure Functions | Logic Apps | PowerShell | C# | SQL Server | Power BI
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Senior Azure Saas Reliability & Support Engineer – 11425Hs in England employer: Proactive Appointments Limited
Contact Detail:
Proactive Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Azure Saas Reliability & Support Engineer – 11425Hs in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Azure or SaaS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and automation scripts. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common incident management scenarios. Be ready to discuss your experience with root cause analysis and how you've tackled complex production incidents in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Azure Saas Reliability & Support Engineer – 11425Hs in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Azure SaaS Reliability & Support Engineer. Highlight your experience with Azure environments, incident management, and any relevant tech skills like C# and PowerShell. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about reliability engineering and how your background aligns with our needs. Be sure to mention specific experiences that showcase your problem-solving skills in complex environments.
Showcase Your Technical Skills: In your application, don’t shy away from listing your technical proficiencies. We’re looking for expertise in Azure services, SQL, and automation tools. Make it easy for us to see how your skills can contribute to maintaining uptime and reliability across our platforms.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Proactive Appointments Limited
✨Know Your Azure Inside Out
Make sure you brush up on your knowledge of Azure services, especially those mentioned in the job description like Azure Monitor, Application Insights, and Logic Apps. Be ready to discuss how you've used these tools in past roles and how they can help improve platform reliability.
✨Showcase Your Incident Management Skills
Prepare to share specific examples of complex production incidents you've managed. Highlight your approach to root cause analysis and how you implemented permanent fixes. This will demonstrate your problem-solving skills and your ability to maintain uptime and reliability.
✨Demonstrate Automation Know-How
Since automation is key for this role, be ready to talk about your experience with PowerShell and C#. Bring examples of self-healing solutions or scripts you've developed. This shows that you not only understand the theory but have practical experience in building efficient systems.
✨Prepare Questions About Their Environment
Think of insightful questions regarding their single-tenant and multi-tenant architectures. Ask about their current challenges in maintaining performance and availability. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
