Salesforce Administrator
Inside IR35 - Onsite in London initially with remote working available after
We are looking for an experienced Salesforce Administrator / Support Analyst to join an established technology team on an initial 3-month contract . The role will focus on providing hands-on technical support across Salesforce and a wider ecosystem of highly integrated enterprise services.
You will be responsible for diagnosing underlying causes, carrying out fault finding and delivering effective resolutions to incidents and service requests across critical business systems.
Key Responsibilities
Provide hands-on technical support, fault finding and incident resolution across Salesforce and connected enterprise services.
Diagnose underlying technical issues and identify root causes, rather than simply resolving symptoms.
Support Salesforce CRM and Reservations , voice services, integrations, payments and client-facing platforms.
Work across complex integrations, including MuleSoft , to investigate and resolve issues spanning multiple systems.
Act as a key point of escalation for Salesforce and connected business systems.
Provide technical support for the implementation and deployment of updates, releases and system changes .
Fulfil service requests, incidents and enhancements raised through the Sales Service function within agreed SLAs and KPIs .
Investigate issues across system integrations and work collaboratively with internal technical teams to drive incidents through to resolution.
Work closely with third-party vendors and service providers responsible for supporting business-critical systems.
Maintain clear and accurate incident records, technical documentation and resolution details.
Identify recurring issues and contribute to continuous improvement of Salesforce support processes and system reliability.
Use appropriate Salesforce tools and diagnostic techniques to investigate and resolve issues efficiently.
Essential...
Salesforce Administrator employer: Proactive Appointments Careers
Join a leading financial services provider in Grimsby, where your role as a Business Intelligence Analyst will be pivotal in shaping data-driven decisions and enhancing portfolio performance. Our collaborative work culture fosters innovation and growth, offering you ample opportunities for professional development while enjoying the benefits of a supportive environment that values your contributions. With a focus on utilising cutting-edge tools like SAS Viya, you'll be at the forefront of transforming complex data into actionable insights, making this an exciting place to advance your career.
Contact Details:
Proactive Appointments Careers Recruitment Team
