At a Glance
- Tasks: Provide 1st and 2nd line IT support for hardware, software, and Microsoft 365 issues.
- Company: Established UK business with a hands-on IT team and supportive culture.
- Benefits: Competitive salary, 25 days annual leave, company bonus, and contributory pension.
- Other info: Excellent career progression opportunities in a proactive and dynamic setting.
- Why this job: Great opportunity to develop your technical skills in a varied environment.
- Qualifications: 2-3+ years in IT support, knowledge of Microsoft 365, and strong troubleshooting skills.
The predicted salary is between 24300 - 29700 £ per year.
An established and growing UK business is looking for an IT Support Technician with 2–3+ years’ experience to join its hands-on IT team. This is an excellent opportunity for an ambitious IT professional looking to develop their technical skills beyond service desk support, with knowledge of Microsoft 365, infrastructure, cyber security and IT projects.
The Role
- You will provide 1st and 2nd line IT support for hardware, software, Microsoft 365, access and system issues.
- You will also support:
- Laptop, desktop and mobile device support
- Microsoft 365 admin
- IT asset and licence management
- Infrastructure and network troubleshooting
- Cyber security and endpoint protection
- Service desk management
- Technical documentation
- IT projects and continuous improvement
- System monitoring and checks
About You
- Experience in IT support, technical support or service desk
- Experience in supporting Windows and Microsoft 365
- Good understanding of Active Directory
- Troubleshooting and problem-solving knowledge
- Experience with Helpdesk Software
- Networking knowledge (TCP/IP, Wi-Fi) desirable
- Knowledge of cyber security useful
- Excellent communication skills
What’s on Offer
- Competitive salary
- 25 days’ annual leave + bank holidays
- Company bonus scheme
- Contributory pension
- Excellent opportunity for career progression
If you're a proactive IT professional ready to take the next step in your career, this could be an excellent opportunity to broaden your technical experience within a varied and supportive environment.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
IT Support Technician employer: Proactive Appointments Careers
Join a leading financial services provider in Grimsby, where your role as a Business Intelligence Analyst will be pivotal in shaping data-driven decisions and enhancing portfolio performance. Our collaborative work culture fosters innovation and growth, offering you ample opportunities for professional development while enjoying the benefits of a supportive environment that values your contributions. With a focus on utilising cutting-edge tools like SAS Viya, you'll be at the forefront of transforming complex data into actionable insights, making this an exciting place to advance your career.
Contact Details:
Proactive Appointments Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Proactive Appointments Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Proactive Appointments Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Proactive Appointments Careers!
✨Direct Apply to Proactive Appointments Careers
Let's not forget to apply directly through the Proactive Appointments Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proactive Appointments Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proactive Appointments Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proactive Appointments Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
