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For Companies At a Glance
- Tasks: Drive customer engagement and satisfaction while ensuring product adoption.
- Company: Join Proactis, a leading Source-to-Pay software provider with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team culture with a strong focus on customer-centric values.
- Why this job: Make a real impact by helping customers achieve their goals and maximise product value.
- Qualifications: Experience in Customer Success or Account Management, preferably in a tech environment.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Success Manager you’ll play a pivotal role in driving customer engagement, satisfaction, and product adoption. You will work cross-functionally with Account Management, Support, and Professional Services teams to ensure our customers are achieving their desired outcomes. This role serves as the primary post-sales relationship owner, ensuring customers realise maximum value from our products while identifying growth opportunities.
Key Accountabilities/BAU Objectives:
- Serve as the primary point of contact for a defined portfolio of customers, ensuring consistent and high-quality engagement.
- Monitor customer health, product adoption, and engagement metrics to proactively identify risks and growth opportunities.
- Act as the voice of the customer internally, providing structured feedback to Product, Support, and Marketing teams.
- Partner with Account Executives to identify upsell and cross-sell opportunities, as well as renewal risks, while maintaining clear ownership boundaries.
- Proactively manage and mitigate churn risks, coordinating with relevant teams to drive customer retention.
- Track, analyse, and report on key customer success metrics and KPIs to inform decision-making and performance improvements.
- Drive product adoption and value realisation through regular check-ins, business reviews, and strategic planning sessions with customers.
Key Skills:
- 5+ years of Customer Success, Account Management, or Client Services experience in a SaaS or enterprise tech environment.
- Familiarity with CS tools (Gainsight, ChurnZero, etc.) and CRM platforms (Salesforce preferred).
- Proven track record in driving adoption and increasing product usage.
- Experience with cross functional relationships and operating to a strategic vision.
- Knowledge of procurement or finance-related SaaS platforms is desirable.
Key Values:
- Customer centric approach. Acknowledge and understand customer perspectives and ability to build trust.
- Exceptional problem solving skills and reliability.
- Adaptability whilst focussing on strategic picture.
- Ability to build strong relationships and focus on active listening, both with customers and internally across functions.
- Accountability for customer outcomes and meeting customer needs.
About Proactis:
Proactis is a leading Source-to-Pay software solution provider for mid-market organisations across a range of service-led industries. Our end-to-end modular platform enables customers to control spend and manage supply-chain risk; improve compliance and governance of their purchasing activities; reduce the cost of goods and services; and deliver efficiencies, all through process digitisation and automation.
Junior Customer Success Manager in Slough employer: Proactis
Contact Detail:
Proactis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Proactis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Proactis, their products, and their customer success strategies. Show us that you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. Focus on articulating how your experience aligns with the role of a Junior Customer Success Manager and how you can drive customer engagement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on the hiring team.
We think you need these skills to ace Junior Customer Success Manager in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Customer Success Manager role. Highlight your relevant experience in customer success or account management, and show us how you can drive customer engagement and satisfaction.
Showcase Your Skills: We want to see your problem-solving skills and adaptability shine through. Use specific examples from your past roles to demonstrate how you've built strong relationships and tackled challenges head-on.
Be Customer-Centric: Remember, this role is all about the customer! Share experiences where you've put the customer first, whether it’s through proactive communication or understanding their needs. This will resonate with us at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Proactis
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and KPIs relevant to the role. Be ready to discuss how you've tracked and analysed these in your previous roles, as this will show your understanding of what drives customer engagement and satisfaction.
✨Showcase Your Cross-Functional Experience
Highlight any experience you have working with different teams, like Account Management or Support. Prepare examples of how you’ve collaborated to achieve customer outcomes, as this role requires strong cross-functional relationships.
✨Demonstrate Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you resolved them. Being able to articulate your problem-solving process will demonstrate your reliability and adaptability, which are key values for the position.
✨Prepare Questions About Customer Engagement
Have a few thoughtful questions ready about how the company measures customer success and engagement. This shows your genuine interest in the role and helps you understand their approach, which is crucial for driving product adoption.