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- Tasks: Drive customer engagement and satisfaction while ensuring product adoption.
- Company: Join Proactis, a leader in Source-to-Pay software solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment focused on customer-centric values and strategic growth.
- Why this job: Make a real impact by helping customers achieve their goals with innovative tech.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in SaaS.
The predicted salary is between 50000 - 65000 £ per year.
As a Customer Success Manager you’ll play a pivotal role in driving customer engagement, satisfaction, and product adoption. You will work cross-functionally with Account Management, Support, and Professional Services teams to ensure our customers are achieving their desired outcomes. This role serves as the primary post-sales relationship owner, ensuring customers realise maximum value from our products while identifying growth opportunities.
Key Accountabilities/BAU Objectives:
- Serve as the primary point of contact for a defined portfolio of customers, ensuring consistent and high-quality engagement.
- Monitor customer health, product adoption, and engagement metrics to proactively identify risks and growth opportunities.
- Act as the voice of the customer internally, providing structured feedback to Product, Support, and Marketing teams.
- Partner with Account Executives to identify upsell and cross-sell opportunities, as well as renewal risks, while maintaining clear ownership boundaries.
- Proactively manage and mitigate churn risks, coordinating with relevant teams to drive customer retention.
- Track, analyse, and report on key customer success metrics and KPIs to inform decision-making and performance improvements.
- Drive product adoption and value realisation through regular check-ins, business reviews, and strategic planning sessions with customers.
Key Skills:
- 5+ years of Customer Success, Account Management, or Client Services experience in a SaaS or enterprise tech environment.
- Familiarity with CS tools (Gainsight, ChurnZero, etc.) and CRM platforms (Salesforce preferred).
- Proven track record in driving adoption and increasing product usage.
- Experience with cross functional relationships and operating to a strategic vision.
- Knowledge of procurement or finance-related SaaS platforms is desirable.
Key Values:
- Customer centric approach. Acknowledge and understand customer perspectives and ability to build trust.
- Exceptional problem solving skills and reliability.
- Adaptability whilst focussing on strategic picture.
- Ability to build strong relationships and focus on active listening, both with customers and internally across functions.
- Accountability for customer outcomes and meeting customer needs.
About Proactis:
Proactis is a leading Source-to-Pay software solution provider for mid-market organisations across a range of service-led industries. Our end-to-end modular platform enables customers to control spend and manage supply-chain risk; improve compliance and governance of their purchasing activities; reduce the cost of goods and services; and deliver efficiencies, all through process digitisation and automation.
Customer Success Manager in Slough employer: Proactis
Contact Detail:
Proactis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Proactis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Proactis, their products, and their customer success strategies. Show us that you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer engagement and satisfaction in your previous roles. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity.
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in driving customer engagement and satisfaction, and don’t forget to mention any relevant tools you’ve used like Gainsight or Salesforce.
Showcase Your Achievements: We want to see how you've made a difference in your previous roles! Include specific examples of how you've driven product adoption or managed customer relationships effectively. Numbers and metrics can really make your application stand out.
Be Authentic: Let your personality shine through in your written application. We value a customer-centric approach, so share your passion for helping customers achieve their goals. A genuine tone can help us see if you’re a good fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Proactis
✨Know Your Customers
Before the interview, research Proactis and their customer base. Understand their products and how they help customers achieve their goals. This will allow you to speak confidently about how you can drive customer engagement and satisfaction.
✨Showcase Your Metrics
Be prepared to discuss specific metrics from your previous roles that demonstrate your success in customer engagement and product adoption. Highlight any tools you've used, like Gainsight or Salesforce, to track these metrics and how they contributed to your success.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working with various teams, share examples of how you've successfully collaborated with different departments in the past. Emphasise your ability to act as the voice of the customer and how you’ve provided feedback to improve products or services.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific customer situations, such as managing churn risks or identifying upsell opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.