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- Tasks: Manage customer contract renewals and drive revenue growth in a fast-paced SaaS environment.
- Company: Proactis Ltd, a leading Source-to-Pay software solution provider.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional development.
- Other info: Join a collaborative team focused on delivering value and improving processes.
- Why this job: Make a real impact by strengthening customer relationships and minimising churn.
- Qualifications: Strong commercial awareness and excellent stakeholder management skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Renewal Manager at Proactis Ltd is responsible for managing and driving the successful renewal of customer contracts across the company’s procurement SaaS portfolio. This role plays a critical part in retaining revenue, strengthening customer relationships, and identifying opportunities for growth within the existing client base. Working closely with Customer Success, Sales, and Account Management teams, the Renewal Manager ensures a proactive and structured approach to renewals, focusing on delivering value to customers and minimising churn.
The role requires strong commercial awareness, stakeholder management skills, and the ability to analyse customer usage and engagement to support renewal conversations. The Renewal Manager will own the end-to-end renewal lifecycle, including forecasting, pricing alignment, contract negotiation, and closing renewals in line with company targets. They will also act as a key point of contact for customers approaching renewal, ensuring a seamless and positive experience while reinforcing the value of Proactis solutions.
Success in this role requires a customer-centric mindset, strong organisational skills, and the ability to manage multiple renewal cycles simultaneously in a fast-paced SaaS environment.
Responsibilities- Own a defined portfolio of existing Proactis SaaS and software contracts, acting as primary point of contact for renewals, extensions and contract changes.
- Proactively manage renewal timelines and notice periods, engaging customers (including procurement/commercial teams) with a set timely cadence to avoid last-minute risk.
- Run end-to-end renewal cycle: review account health and usage, scope and price the renewal, prepare proposal and quotes, coordinate internal communication and escalations of commercial issues, secure required approvals, negotiate commercial terms within agreed guardrails, ensuring timely signature.
- Maintain accurate, detailed contract and renewal data across CRM and contract repositories (values, dates, terms, pricing, notice periods), ensuring information is reliable and accurate.
- Build and maintain a clear, data-driven renewal forecast for own portfolio, contributing to overall retention and expansion projections to Leadership and Finance.
- Operate within established commercial policies, discounting frameworks and processes and contribute to the development and improvement of renewal playbooks, templates and processes.
About Proactis: Proactis is a leading Source-to-Pay software solution provider for mid-market organisations across a range of service-led industries. Our end-to-end modular platform enables customers to control spend and manage supply-chain risk; improve compliance and governance of their purchasing activities; reduce the cost of goods and services; and deliver efficiencies, all through process digitisation and automation.
Renewal Manager employer: Proactis
Contact Detail:
Proactis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Renewal Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Proactis and its SaaS offerings. Understand their customer base and think about how you can add value in the renewal process. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your negotiation skills! As a Renewal Manager, you'll need to navigate contract discussions smoothly. Role-play with a friend or mentor to build confidence and refine your approach to handling tough conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Renewal Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Renewal Manager role. Highlight your commercial awareness and stakeholder management skills, as these are key for us at Proactis.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how you can drive renewals. Share specific examples of how you've managed contracts or improved customer relationships in the past.
Showcase Your Analytical Skills: Since the role involves analysing customer usage and engagement, include any relevant experience you have with data analysis. This will help us see how you can support renewal conversations effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Proactis
✨Know Your SaaS Inside Out
Make sure you understand Proactis' procurement SaaS portfolio thoroughly. Familiarise yourself with the features, benefits, and how they deliver value to customers. This knowledge will help you demonstrate your commercial awareness and ability to engage in meaningful conversations about customer renewals.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with various stakeholders in previous roles. Highlight your ability to collaborate with Customer Success, Sales, and Account Management teams, as this is crucial for driving successful renewals and minimising churn.
✨Be Data-Driven
Bring along insights or examples of how you've used data to analyse customer usage and engagement in past roles. Discuss how you can leverage this data to support renewal conversations and forecast accurately, which is key for the Renewal Manager position.
✨Practice Negotiation Scenarios
Since contract negotiation is a big part of the role, practice common negotiation scenarios you might face. Think about how you would handle pricing discussions and securing approvals while staying within commercial policies. This will show your preparedness and confidence during the interview.