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- Tasks: Manage customer contract renewals and drive revenue growth in a fast-paced SaaS environment.
- Company: Proactis Ltd, a leading Source-to-Pay software solution provider.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional development.
- Other info: Join a collaborative team focused on delivering value and enhancing customer experiences.
- Why this job: Make a real impact by strengthening customer relationships and minimising churn.
- Qualifications: Strong commercial awareness and excellent stakeholder management skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Renewal Manager at Proactis Ltd is responsible for managing and driving the successful renewal of customer contracts across the company’s procurement SaaS portfolio. This role plays a critical part in retaining revenue, strengthening customer relationships, and identifying opportunities for growth within the existing client base. Working closely with Customer Success, Sales, and Account Management teams, the Renewal Manager ensures a proactive and structured approach to renewals, focusing on delivering value to customers and minimising churn. The role requires strong commercial awareness, stakeholder management skills, and the ability to analyse customer usage and engagement to support renewal conversations.
The Renewal Manager will own the end-to-end renewal lifecycle, including forecasting, pricing alignment, contract negotiation, and closing renewals in line with company targets. They will also act as a key point of contact for customers approaching renewal, ensuring a seamless and positive experience while reinforcing the value of Proactis solutions. Success in this role requires a customer-centric mindset, strong organisational skills, and the ability to manage multiple renewal cycles simultaneously in a fast-paced SaaS environment.
Responsibilities- Own a defined portfolio of existing Proactis SaaS and software contracts, acting as primary point of contact for renewals, extensions and contract changes.
- Proactively manage renewal timelines and notice periods, engaging customers (including procurement/commercial teams) with a set timely cadence to avoid last-minute risk.
- Run end-to-end renewal cycle: review account health and usage, scope and price the renewal, prepare proposal and quotes, coordinate internal communication and escalations of commercial issues, secure required approvals, negotiate commercial terms within agreed guardrails, ensuring timely signature.
- Maintain accurate, detailed contract and renewal data across CRM and contract repositories (values, dates, terms, pricing, notice periods), ensuring information is reliable and accurate.
- Build and maintain a clear, data-driven renewal forecast for own portfolio, contributing to overall retention and expansion projections to Leadership and Finance.
- Operate within established commercial policies, discounting frameworks and processes and contribute to the development and improvement of renewal playbooks, templates and processes.
About Proactis: Proactis is a leading Source-to-Pay software solution provider for mid-market organisations across a range of service-led industries. Our end-to-end modular platform enables customers to control spend and manage supply-chain risk; improve compliance and governance of their purchasing activities; reduce the cost of goods and services; and deliver efficiencies, all through process digitisation and automation.
Renewal Manager in Reading employer: Proactis
Contact Detail:
Proactis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Proactis or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by understanding the SaaS landscape and Proactis' offerings. We recommend diving deep into their solutions and thinking about how you can add value as a Renewal Manager.
✨Tip Number 3
Showcase your customer-centric mindset during interviews. Share examples of how you've successfully managed client relationships and driven renewals in the past. We love hearing about real experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Proactis team.
We think you need these skills to ace Renewal Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Renewal Manager role. Highlight your experience in managing customer contracts and any relevant SaaS knowledge. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve successfully driven renewals or improved customer relationships in the past. This helps us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Renewal Manager role and how you can contribute to Proactis. Keep it engaging and personal – we love to see your personality come through!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Proactis
✨Know Your SaaS Inside Out
Make sure you understand Proactis' procurement SaaS portfolio thoroughly. Familiarise yourself with the features, benefits, and how they deliver value to customers. This knowledge will help you demonstrate your commercial awareness and ability to engage in meaningful conversations about customer renewals.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with various stakeholders in previous roles. Highlight your ability to communicate effectively with different teams, such as Customer Success and Sales, to ensure a smooth renewal process. This will show that you're ready to collaborate and drive results.
✨Be Data-Driven
Bring along any relevant data or metrics from your past experiences that showcase your success in managing renewals or contracts. Discuss how you've used data to forecast renewals and identify growth opportunities. This will demonstrate your analytical skills and your proactive approach to managing customer relationships.
✨Prepare for Negotiation Scenarios
Think about potential negotiation scenarios you might face in the role and how you would handle them. Be ready to discuss your strategies for negotiating terms while maintaining customer satisfaction. This will highlight your ability to balance commercial interests with a customer-centric mindset.