At a Glance
- Tasks: Manage customer accounts, drive sales growth, and engage with stakeholders.
- Company: Proact, a leading data management specialist focused on innovation.
- Benefits: Competitive salary, performance-related commission, and career development opportunities.
- Other info: Fast-paced, people-first environment with a clear path to career progression.
- Why this job: Join a dynamic team and shape the future of data management.
- Qualifications: Experience in sales or IT services, strong communication skills, and Salesforce knowledge.
The predicted salary is between 35000 - 45000 £ per year.
Department: Sales, Acquisition and Customer Success
Reports To: Sales Director, Acquisition and Customer Success
Location: UK, London
Employment Type: Full time, permanent
Salary: Competitive base plus performance-related commission
About Proact
At Proact, we are a pan-European data management specialist focused on unlocking the power of data through strategy, storage, connectivity and security. We have created a fast-paced, people-first working environment with a focus on innovation, learning and career development.
Role Overview
The Desk Based Account Manager (DBAM) is a pivotal role within Proact's UK Sales ecosystem. The DBAM owns a defined portfolio of active customer accounts that have been profiled for propensity to spend, with the express purpose of going deeper, driving cadence and surfacing opportunity at volume.
Key Responsibilities
- Account penetration
- Own and develop a defined portfolio of active customer accounts.
- Build a light-touch account plan for each customer, anchored in Proact's five frameworks.
- Identify and engage stakeholders Proact is not currently in conversation with, broadening reach across IT, finance, procurement and the business.
- Position the full Proact portfolio (Professional Services, Support, Assessments and Managed Services) to expand share of wallet.
- Cadence
- Maintain a structured, repeatable engagement rhythm across every account in the portfolio.
- Adapt Proact's 9 Touch Point methodology for active customer cadence rather than cold outreach.
- Deliver account reviews, proactive check-ins and renewal conversations on a defined cycle.
- Maintain Salesforce hygiene, accurate forecasting and clean pipeline data at all times.
- Opportunity surfacing
- Surface, qualify and progress opportunities through the sales cycle, from initial conversation to close.
- Work with Customer Success Managers, Professional Services and our Solution Architects to scope and shape opportunities.
- Collaborate with vendor partners and marketing to leverage campaigns, intent data and incentives in support of pipeline.
- Manage quotes, renewals and order processing efficiently, freeing time for value-led customer engagement.
How Success is Measured
Primary metric: Account-level revenue growth across the assigned portfolio. Supporting metrics: Share of wallet expansion, opportunity volume created and progressed, cadence and reach across stakeholders, renewal protection, pipeline coverage against quarterly target.
Skills and Experience
- Essential
- Proven track record in a New Business, Inside Sales or sales development role within IT services, MSP or technology sales.
- Strong outreach discipline and tenacity, with demonstrable success in warm and cold prospecting.
- Working knowledge of at least two of Proact's framework areas (Storage, Operational Resilience, Hybrid Cloud, Modern Work, Managed Cloud Services).
- Confident user of Salesforce, prospecting tools (Lusha or equivalent) and structured outreach methodologies.
- Excellent communication skills, with the ability to engage credibly with technical and commercial stakeholders alike.
- Desirable
- Internal progression through Proact's Customer Success and New Business roles.
- Exposure to vendor-led campaigns and joint go-to-market motions.
- Familiarity with assessment-led selling and Professional Services positioning.
Personal Attributes
- Tenacious, energetic and self-motivated.
- Curious about customers, their business and their technology.
- Disciplined operator who values process, rhythm and pipeline hygiene.
- Collaborative team player who thrives alongside CSMs, Account Managers, vendors and marketing.
- Ambitious, with a clear desire to progress towards Strategic Account Management.
What We Offer
- Competitive base salary plus performance-related commission.
- A defined career path within Proact's Sales ecosystem, leading naturally into Strategic Account Management.
- Continuous investment in framework, vendor and portfolio training.
- A modern, supportive working environment in a market-leading European data centre and cloud services business.
- The opportunity to shape and grow with a brand-new role at the heart of our UK Sales strategy.
Desk Based Account Manager in London employer: Proact UK
Proact is an exceptional employer that prioritises a people-first culture, fostering innovation and continuous learning in the heart of London. As a Desk Based Account Manager, you will benefit from a competitive salary, performance-related commission, and a clear career progression path towards Strategic Account Management, all while working in a dynamic environment that values diversity and integrity. Join us to unlock your potential and make a meaningful impact within a leading data management specialist.
