At a Glance
- Tasks: Manage customer accounts, drive engagement, and surface new opportunities.
- Company: Proact, a leading data management specialist with a people-first culture.
- Benefits: Competitive salary, performance-related commission, and career development opportunities.
- Other info: Exciting career progression towards Strategic Account Management awaits you.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in sales or IT services, strong communication skills, and a proactive mindset.
The predicted salary is between 29700 - 36300 £ per year.
Department: Sales, Acquisition and Customer Success
Reports To: Sales Director, Acquisition and Customer Success
Location: UK, London
Employment Type: Full time, permanent
Salary: Competitive base plus performance-related commission
About Proact
At Proact, we are a pan-European data management specialist focused on unlocking the power of data through strategy, storage, connectivity and security. We have created a fast-paced, people-first working environment with a focus on innovation, learning and career development.
Role Overview
The Desk Based Account Manager (DBAM) is a pivotal role within Proact's UK Sales ecosystem. The DBAM owns a defined portfolio of active customer accounts that have been profiled for propensity to spend, with the express purpose of going deeper, driving cadence and surfacing opportunity at volume.
Key Responsibilities
- Account penetration
- Own and develop a defined portfolio of active customer accounts.
- Build a light-touch account plan for each customer, anchored in Proact's five frameworks.
- Identify and engage stakeholders Proact is not currently in conversation with, broadening reach across IT, finance, procurement and the business.
- Position the full Proact portfolio (Professional Services, Support, Assessments and Managed Services) to expand share of wallet.
- Cadence
- Maintain a structured, repeatable engagement rhythm across every account in the portfolio.
- Adapt Proact's 9 Touch Point methodology for active customer cadence rather than cold outreach.
- Deliver account reviews, proactive check-ins and renewal conversations on a defined cycle.
- Maintain Salesforce hygiene, accurate forecasting and clean pipeline data at all times.
- Opportunity surfacing
- Surface, qualify and progress opportunities through the sales cycle, from initial conversation to close.
- Work with Customer Success Managers, Professional Services and our Solution Architects to scope and shape opportunities.
- Collaborate with vendor partners and marketing to leverage campaigns, intent data and incentives in support of pipeline.
- Manage quotes, renewals and order processing efficiently, freeing time for value-led customer engagement.
How Success is Measured
Primary metric: Account-level revenue growth across the assigned portfolio.
Supporting metrics: Share of wallet expansion, opportunity volume created and progressed, cadence and reach across stakeholders, renewal protection, pipeline coverage against quarterly target.
Skills and Experience
Essential
- Proven track record in a New Business, Inside Sales or sales development role within IT services, MSP or technology sales.
- Strong outreach discipline and tenacity, with demonstrable success in warm and cold prospecting.
- Working knowledge of at least two of Proact's framework areas (Storage, Operational Resilience, Hybrid Cloud, Modern Work, Managed Cloud Services).
- Confident user of Salesforce, prospecting tools (Lusha or equivalent) and structured outreach methodologies.
- Excellent communication skills, with the ability to engage credibly with technical and commercial stakeholders alike.
Desirable
- Internal progression through Proact's Customer Success and New Business roles.
- Exposure to vendor-led campaigns and joint go-to-market motions.
- Familiarity with assessment-led selling and Professional Services positioning.
Personal Attributes
- Tenacious, energetic and self-motivated.
- Curious about customers, their business and their technology.
- Disciplined operator who values process, rhythm and pipeline hygiene.
- Collaborative team player who thrives alongside CSMs, Account Managers, vendors and marketing.
- Ambitious, with a clear desire to progress towards Strategic Account Management.
What We Offer
- Competitive base salary plus performance-related commission.
- A defined career path within Proact's Sales ecosystem, leading naturally into Strategic Account Management.
- Continuous investment in framework, vendor and portfolio training.
- A modern, supportive working environment in a market-leading European data centre and cloud services business.
- The opportunity to shape and grow with a brand-new role at the heart of our UK Sales strategy.
Desk Based Account Manager employer: Proact UK
Proact is an exceptional employer that prioritises a people-first culture, fostering innovation and continuous learning in the heart of London. As a Desk Based Account Manager, you will benefit from a competitive salary, performance-related commission, and a clear career progression path towards Strategic Account Management, all while working in a dynamic environment that values diversity and integrity. Join us to unlock your potential and make a meaningful impact within a leading data management specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Desk Based Account Manager at Proact UK, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Proact UK. Tailor your message to explain why you’re drawn to them and how you can contribute as a Desk Based Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Proact UK:When writing your cover letter, make sure to tailor your message specifically for Proact UK. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Proact UK
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Proact UK that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Proact UK that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Proact UK’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
