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- Tasks: Provide top-notch IT support and troubleshoot hardware issues.
- Company: Proact IT UK, a leader in customer support solutions.
- Benefits: Competitive salary, 33 holidays plus birthday off, pension scheme, and private healthcare.
- Other info: Enjoy a flexible 4-on/4-off shift pattern with great career progression.
- Why this job: Join a dynamic team and grow your IT skills while making a difference.
- Qualifications: Passion for technology and problem-solving skills.
The predicted salary is between 27758 - 27758 £ per year.
Proact IT UK is seeking a dedicated 1st Line Customer Support Associate based in their Glasgow office. Responsibilities include operational checks, event management, and incident management. Candidates will respond to alerts, diagnose hardware issues, and ensure service continuity.
The role offers a salary of £27,758.64 per annum, 33 holidays plus birthday off, a pension scheme, and private healthcare with AXA. Opportunities for progression through training and development are also provided.
1st Line IT Support Associate | 4-on/4-off Shifts, Glasgow employer: Proact IT UK
Contact Detail:
Proact IT UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Associate | 4-on/4-off Shifts, Glasgow
✨Tip Number 1
Get to know the company! Research Proact IT UK and understand their values and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing hardware issues, brush up on common problems and solutions. We recommend running through some mock scenarios with a friend or using online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Proact IT UK. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace 1st Line IT Support Associate | 4-on/4-off Shifts, Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. We want to see how your skills match the responsibilities listed in the job description, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved issues in the past. We’re looking for candidates who can think on their feet and keep things running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Proact IT UK
✨Know Your Tech Basics
Brush up on your knowledge of common hardware issues and troubleshooting techniques. Be ready to discuss how you would handle specific incidents, as this role is all about diagnosing problems and ensuring service continuity.
✨Familiarise Yourself with Event Management
Understand the basics of event management and operational checks. Be prepared to explain how you would respond to alerts and manage incidents effectively, showcasing your ability to keep things running smoothly.
✨Show Your Customer Service Skills
This role is customer-facing, so highlight your experience in providing excellent support. Think of examples where you've successfully resolved customer issues or improved their experience, and be ready to share these during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, and progression paths. This shows your genuine interest in the role and helps you determine if it's the right fit for you.