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For Companies At a Glance
- Tasks: Manage incidents, perform operational checks, and support end-users in a dynamic environment.
- Company: Proact, a leading pan-European data management specialist focused on innovation.
- Benefits: Competitive salary, 33 days holiday, private healthcare, and a company laptop.
- Why this job: Join a fast-paced team and grow your career in tech with structured progression.
- Qualifications: Passion for technology, commitment to learning, and a full driving licence required.
- Other info: Enjoy a unique 4-day on/off shift pattern with excellent training opportunities.
The predicted salary is between 27520 - 38528 £ per year.
At Proact, we are a pan‑European data management specialist focused on unlocking the power of data through strategy, storage, connectivity and security. Our culture encourages innovation, learning and career development, and we strive to create a people‑first, fast‑paced environment.
1st Line Technical Consultant – Glasgow Office
Proact IT is recruiting a 1st Line Technical Consultant based in our Glasgow office. In this role you will be responsible for event management, operational checks and 1st line incident management.
Requirements
We are looking for a dedicated, talented consultant to help grow our UK operations and support our European service centre. Candidates should possess a strong passion, commitment, and a desire to learn by doing. A full/clean driving licence is required.
Responsibilities
- Incident Management: respond to system‑triggered alerts, restart services, diagnose hardware failures and analyse logs.
- Operational Checks: ensure systems are functioning and conduct preventative checks.
- Event Management: analyse systems to detect and log incidents not raised by monitoring tools.
- Customer Services: support end‑users and internal teams.
The role follows a 4‑day on / 4‑day off shift pattern, rotating between days and nights. New incidents and alarms must be logged with the appropriate priority and resolved within contracted SLAs.
Career Progression
Proact offers a structured career path in line with our core competencies: Virtualisation, Data, Security & Mobility. Employees can progress through 1st, 2nd and 3rd line roles, supported by in‑house training, e‑learning and bespoke programmes.
Benefits
- Salary: £27,520 per annum
- 33 days holiday plus your birthday off
- Company pension scheme
- Private comprehensive health care cover (AXA)
- 3 charity days fully paid per year
- Option to purchase 5 additional days annual leave
- Company laptop
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1st Line Technical Consultant employer: Proact IT UK
Contact Detail:
Proact IT UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Consultant
✨Tip Number 1
Get to know Proact and their culture! Research their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your incident management skills! Brush up on how to respond to system alerts and diagnose issues. You might even want to simulate some scenarios with friends or family to get comfortable with the process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and potentially lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Proact.
We think you need these skills to ace 1st Line Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Technical Consultant role. Highlight any relevant technical skills, customer service experience, and your passion for learning – we love seeing that!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Proact and how you can contribute to our team. Be genuine and let your personality come through – we want to get to know the real you.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. Whether it's diagnosing a tech issue or helping a customer, we want to see your thought process and how you approach problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Proact!
How to prepare for a job interview at Proact IT UK
✨Know Your Tech Basics
Brush up on your technical knowledge related to incident management and operational checks. Be ready to discuss how you would respond to system alerts or diagnose hardware failures, as this will show your understanding of the role.
✨Show Your Passion for Learning
Proact values a desire to learn by doing. Share examples from your past experiences where you've taken the initiative to learn new skills or solve problems. This will demonstrate your commitment to personal and professional growth.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about how you would handle specific incidents or operational checks, and be prepared to explain your thought process clearly.
✨Emphasise Customer Service Skills
As a 1st Line Technical Consultant, you'll be supporting end-users. Highlight any previous customer service experience and how you effectively communicated with users to resolve their issues. This will show that you can handle the people-first culture at Proact.