Proact IT (UK) Ltd in Glasgow is seeking a Customer Support Associate to join the Service Operations – Support team. You will monitor events, triage incidents, and coordinate resolutions with internal teams and vendors to maintain service stability and a positive customer experience.
You will work within ITIL processes, handle incident management and service requests from first engagement to resolution, and have opportunities to progress into Technical Support and Engineering roles.
#J-18808-Ljbffr
Customer Support Associate - Incident & Service Desk in Glasgow employer: Proact IT (UK) Ltd
Proact is an exceptional employer that prioritises a people-first culture, fostering innovation and continuous learning within a dynamic sales environment. As a Desk Based Account Manager in London, you will benefit from a competitive salary, performance-related commission, and a clear career progression path towards Strategic Account Management, all while working with a diverse team dedicated to unlocking the power of data for our customers.
