At a Glance
- Tasks: Manage incidents, perform operational checks, and provide top-notch customer service.
- Company: Proact, a pan-European data management specialist with a people-first culture.
- Benefits: Competitive salary, 33 holidays, health care, and career development opportunities.
- Other info: Structured career progression with in-house training and diverse work environment.
- Why this job: Join a dynamic team, embrace challenges, and make a real impact in IT.
- Qualifications: Passion for technology and a commitment to excellent customer service.
The predicted salary is between 27758 - 27758 € per year.
At Proact, we are a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. We’ve created a fast‑paced, people‑first working environment with a focus on innovation, learning and career development that encourages you to do just that. Here, you can bring your whole self to work as you’ll be part of a truly diverse organisation, working with both local and national customers.
Proact IT are looking to recruit a 1st Line Customer Support Associate based within our Glasgow office.
RequirementsWe are looking for talented, dedicated 1st line Customer Support Associates to join the team and be responsible for:
- Incident Management
- Operational Checks
- Event Management
- Customer Services
You will be responding to system triggered alerts on supported customer and in‑house systems, including restarting services, diagnosing hardware failures and analysing system and application log files for software issues. Over a 4‑day‑on, 4‑day‑off shift pattern, rotating between days and nights, you will also be responsible for analysing supported systems to detect and raise incidents for issues that may not have been reported by monitoring tools (event management). New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA’s.
New recruits that hold a full/clean driving licence can also be included in our Product Support Group rota. You will be given in‑house hardware training on NetApp filers which will give you the skills to carry out on‑site diagnostics and installation of parts. PSG staff are compensated for being included on this rota.
Career ProgressionProact provides a structured career path that can match your own personal ambitions. As a business, Proact is aligned to the four key industry competencies in Virtualisation, Data, Security & Mobility. Employees with the right attitude and desire to succeed can progress through 1st, 2nd and 3rd Line, developing their own skill sets and realising their potential in IT. We offer our own in‑house training on the tooling and services we use, eLearning on our core technologies and bespoke training tailored to your job role.
BenefitsSalary: £27,758.64 per annum
33 holidays plus your birthday off
Company Pension Scheme
Private comprehensive health care cover with AXA
3 charity days fully paid/year
Option to purchase another 5 days annual leave
Company laptop
1st Line Customer Support Associate in Glasgow employer: Proact IT (UK) Ltd
Proact is an exceptional employer that prioritises a people-first culture, fostering innovation and personal growth within a dynamic team environment. Located in Glasgow, our 1st Line Customer Support Associates benefit from comprehensive training, a structured career progression path, and generous perks including 33 holidays plus your birthday off, private healthcare, and opportunities for community engagement through charity days. Join us to be part of a diverse organisation where you can truly make an impact while developing your skills in the fast-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Customer Support Associate in Glasgow
✨Tip Number 1
Get to know Proact and its culture! Research their values and mission, and think about how your own experiences align with their focus on innovation and customer service. This will help you stand out during interviews.
✨Tip Number 2
Practice your problem-solving skills! As a 1st Line Customer Support Associate, you'll be dealing with incidents and operational checks. Brush up on your technical knowledge and be ready to demonstrate your ability to diagnose issues on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights into the company and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Proact team and ready to embrace the challenges ahead.
We think you need these skills to ace 1st Line Customer Support Associate in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer support shine through. We want to see that you’re genuinely excited about helping others and solving problems, so don’t hold back!
Tailor Your CV:Make sure your CV is tailored to the role of a 1st Line Customer Support Associate. Highlight relevant experience and skills that match the job description, especially in incident management and operational checks.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate clarity as much as we value creativity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Proact IT (UK) Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of incident management and operational checks. Familiarise yourself with common issues that might arise in a customer support role, especially related to data management systems. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Show Your Passion for Customer Service
Proact values a people-first approach, so be prepared to discuss your passion for helping customers. Share specific examples from your past experiences where you went above and beyond to resolve an issue or improve a customer's experience. This will demonstrate your commitment to excellence and integrity.
✨Embrace Change and Learning
Since Proact is all about innovation and learning, highlight your adaptability and eagerness to learn new skills. Talk about any previous experiences where you had to quickly adapt to new technologies or processes. This will resonate well with their focus on career development and growth.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the team dynamics, the training process for new hires, or how they measure success in the 1st Line Customer Support role. This shows that you're genuinely interested in the position and eager to contribute to the team's success.
