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- Tasks: Join us as a 1st Line Technical Consultant, tackling incident management and operational checks daily.
- Company: Proact is a pan-European data management specialist focused on innovation and career development.
- Benefits: Enjoy a competitive salary, 33 holidays, private healthcare, and options for extra leave.
- Why this job: Be part of a diverse team, embrace challenges, and grow your IT skills in a dynamic environment.
- Qualifications: A passion for technology and a full/clean driving license are essential for this role.
- Other info: Structured career progression with in-house training and opportunities to advance through 1st, 2nd, and 3rd Line.
The predicted salary is between 27520 - 38528 £ per year.
At Proact, we’re a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that’s only part of our story….
We’re also here to break the mould. To stake new ground. To do things differently. And we’ve created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that.
Here, you can bring your whole self to work as you’ll be part of a truly diverse organisation, working with both local and national customers. You can act with integrity, act with commitment, and act with excellence in mind. And you can embrace change, seek out new challenges, and learn by doing. All as part of a team with a shared sense of direction. One that’s enabling innovation, accelerating growth, and disrupting entire industries.
Job description
1st Line Technical Consultant
Proact IT are looking to recruit a 1st Line Technical Consultant based within our Glasgow office.
Requirements
With a passion for heritage and successful growth figures year on year, we want to develop our UK operations, expanding our European Operation and Support Centre based in Glasgow. We are looking for talented, dedicated 1st line Operation Consultants to join the team and be responsible for Event Management, Operational Checks and 1st Line Incident Management.
Responsibilities
- Incident Management
- Operational Checks
- Event Management
- Customer Services
You will be responding to system triggered alerts on supported customer and in-house systems, including restarting services, diagnosing hardware failures and analysing system and application log files for software issues.
Over a 4-day-on, 4-day-off shift pattern, rotating between days and nights, you will also be responsible for analysing supported systems to detect and raise incidents for issues that may not have been reported by monitoring tools (event management).
New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA’s. No two days are ever the same.
New recruits that hold a full/clean driving license will also be included in our Product Support Group rota. You will be given in-house hardware training on NetApp filers which will give you the skills to carry out onsite diagnostics and installation of parts. PSG staff are compensated for being included on this rota.
Career Progression
Proact provide a structured career path that can match your own personal ambitions. As a business Proact are aligned to the four key industry competencies in Virtualisation, Data, Security & Mobility. Employees with the right attitude and desire to succeed can progress through 1st, 2nd and 3rd Line, developing their own skill sets and realising their potential in IT. We offer our own in-house training on the tooling and services we use, eLearning on our core technologies and bespoke training tailored to your job role.
Benefits
- Salary:£27,520.00per annum
- 33 holidays plus your birthday off
- Company Pension Scheme
- Private comprehensive health care cover with AXA
- 3 charity days fully paid/ year
- Option to purchase another 5 days annual leave
- Company laptop
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1st Line Technical Consultant Support/ Service Desk · Glasgow employer: Proact IT (UK) Ltd
Contact Detail:
Proact IT (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Consultant Support/ Service Desk · Glasgow
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as NetApp filers. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed incidents or resolved technical issues in the past. This will help you stand out as someone who can handle the dynamic nature of the role.
✨Tip Number 3
Research Proact's company culture and values, particularly their focus on innovation and career development. Be ready to discuss how your personal values align with theirs, as this will show that you're a good fit for their team-oriented environment.
✨Tip Number 4
Prepare thoughtful questions about the role and the company's future plans, especially regarding their expansion in Europe. This will not only demonstrate your interest in the position but also your eagerness to contribute to their growth.
We think you need these skills to ace 1st Line Technical Consultant Support/ Service Desk · Glasgow
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 1st Line Technical Consultant. Familiarise yourself with incident management, operational checks, and customer service expectations outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in technical support or customer service, and include specific examples of how you've handled incidents or operational checks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to customer service. Mention why you want to work at Proact and how you can contribute to their innovative and people-first culture.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Proact IT (UK) Ltd
✨Understand the Company Culture
Proact values a people-first working environment, so it's essential to demonstrate your alignment with their culture. Research their focus on innovation and learning, and be ready to discuss how you can contribute to this dynamic atmosphere.
✨Showcase Your Technical Skills
As a 1st Line Technical Consultant, you'll need to handle incident management and operational checks. Be prepared to talk about your technical experience, particularly with system alerts, hardware diagnostics, and any relevant software issues you've resolved in the past.
✨Emphasise Your Problem-Solving Abilities
Highlight your ability to analyse and troubleshoot issues effectively. Share specific examples of how you've diagnosed problems and implemented solutions, especially in high-pressure situations, as this role involves responding to system-triggered alerts.
✨Prepare Questions About Career Progression
Proact offers structured career paths and in-house training. Prepare thoughtful questions about how you can grow within the company, showing your ambition and desire to develop your skills in line with their competencies in Virtualisation, Data, Security, and Mobility.