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- Tasks: Manage incidents, perform operational checks, and provide top-notch customer service.
- Company: Proact, a pan-European data management specialist with a people-first culture.
- Benefits: Structured career progression, in-house training, and a dynamic work environment.
- Other info: Flexible shift patterns and opportunities for on-site diagnostics training.
- Why this job: Join a diverse team and make a real impact in a fast-paced industry.
- Qualifications: Passion for technology and strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
At Proact, we are a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. We’ve created a fast‑paced, people‑first working environment with a focus on innovation, learning and career development that encourages you to do just that. Here, you can bring your whole self to work as you’ll be part of a truly diverse organisation, working with both local and national customers.
Proact IT are looking to recruit a 1st Line Customer Support Associate based within our Glasgow office.
RequirementsWe are looking for talented, dedicated 1st line Customer Support Associates to join the team and be responsible for:
- Incident Management
- Operational Checks
- Event Management
- Customer Services
You will be responding to system triggered alerts on supported customer and in‑house systems, including restarting services, diagnosing hardware failures and analysing system and application log files for software issues. Over a 4‑day‑on, 4‑day‑off shift pattern, rotating between days and nights, you will also be responsible for analysing supported systems to detect and raise incidents for issues that may not have been reported by monitoring tools (event management). New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA’s.
No two days are ever the same. New recruits that hold a full/clean driving licence can also be included in our Product Support Group rota. You will be given in‑house hardware training on NetApp filers which will give you the skills to carry out on‑site diagnostics and installation of parts. PSG staff are compensated for being included on this rota.
Career ProgressionProact provides a structured career path that can match your own personal ambitions.
1st Line Customer Support Associate employer: Proact IT (UK) Ltd
Contact Detail:
Proact IT (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Customer Support Associate
✨Tip Number 1
Get to know the company! Research Proact and understand their values, especially their focus on innovation and customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a 1st Line Customer Support Associate, you'll be dealing with incidents and operational checks. Brush up on your technical knowledge and think through common issues you might face, so you can impress them with your quick thinking.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it shows you're serious about joining Proact. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace 1st Line Customer Support Associate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support shine through. We want to see that you’re genuinely excited about helping others and solving problems, as that’s what this role is all about!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in incident management or customer service. We love seeing how your skills align with our needs, so don’t be shy about showcasing them!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Proact!
How to prepare for a job interview at Proact IT (UK) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Proact. Understand their focus on data management and their commitment to innovation and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a 1st Line Customer Support Associate, you'll be dealing with incidents and operational checks. Prepare examples from your past experiences where you've successfully diagnosed and resolved issues. This will demonstrate your ability to think critically and act swiftly under pressure.
✨Emphasise Your Team Spirit
Proact values a collaborative environment, so be ready to discuss how you work well in teams. Share instances where you've contributed to group success or helped colleagues overcome challenges. This will highlight your alignment with their people-first approach.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about career progression, training opportunities, or the company culture. This shows your enthusiasm for the role and helps you gauge if Proact is the right fit for you.