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- Tasks: Engage with clients, develop marketing strategies, and enhance outreach in the Japanese market.
- Company: Join a dynamic team in the online trading sector focused on innovation.
- Benefits: Competitive salary, bonuses, paid holidays, and a supportive work culture.
- Other info: Opportunity to shape a new team and grow your career.
- Why this job: Make a real impact in a growing division while working with a passionate team.
- Qualifications: Native Japanese speaker with experience in financial services or gaming.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking creative, talented and analytical Japanese Customer Service professionals, who are passionate about being part of a successful team. You will already be working in an online trading field, based in either the gaming or financial services sectors.
Role Overview: This role will work solely within the Japanese market. Success in this position is integral to the success of this new division and will be required to take on a lot of responsibility early on and to hit the ground running.
Key Performance Areas:
- Carry out the marketing strategy and deliver new exciting ideas to increase outreach within the Japanese market
- Give your input on the effectiveness of the campaigns
- Assist clients with any account issues and queries that they may have
- Be acquainted with Japanese affiliate networks, and have the capability to provide feedback to the managers about any news or relevant articles posted
Skills Required:
- Native Japanese speaker is a must for this role, as well as fluent English language skills to be able to communicate with the team worldwide
- Previous experience within the financial service or gambling industries of at least 2 years
- Ideally some exposure in campaign analysis and developing marketing strategy
- Highly motivated and creative in developing new ideas to engage and support clients
- Analytically minded
- Ability to develop strong working relationships with new and existing partnerships
- Excellent workload management and organisational skills
- Ability to work autonomously and create foundations for the growth of a new team
Working Hours:
- 8AM–5PM Monday–Friday
- Occasional work on Saturday when required
Benefits:
- Competitive salary plus performance and success-related bonus
- Paid holiday days, plus bank holidays
- A positive and friendly working culture
- The ability to make a real difference to the company where your views are heard and respected
Japanese Customer Support Associate in London employer: Pro5.ai
Contact Detail:
Pro5.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese Customer Support Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the gaming or financial services sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its market strategies. Think about how your experience aligns with their goals, especially in the Japanese market.
✨Tip Number 3
Show off your creativity! When discussing your ideas during interviews, highlight any innovative campaigns you've worked on. This will demonstrate your analytical mindset and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Japanese Customer Support Associate in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, mention why you're excited about working in the Japanese market and how your background aligns with our goals. A little passion goes a long way!
Tailor Your CV: Make sure your CV is tailored to highlight your experience in the financial services or gaming sectors. We want to see how your skills can contribute to our team, so don’t be shy about showcasing relevant achievements.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you articulate your thoughts well without rambling on. Less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pro5.ai
✨Know Your Market
Before the interview, dive deep into the Japanese market, especially in the gaming and financial services sectors. Familiarise yourself with current trends, challenges, and opportunities. This will not only show your passion but also your analytical skills when discussing how you can contribute to the marketing strategy.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer support within the financial or gambling industries. Prepare specific examples of how you've handled account issues or contributed to campaign analysis. This will demonstrate your capability and readiness to hit the ground running.
✨Highlight Your Creativity
Think of a few innovative ideas you could bring to the table for engaging clients in the Japanese market. Whether it's a unique marketing strategy or a new way to assist clients, showcasing your creativity will set you apart from other candidates.
✨Practice Your Language Skills
Since this role requires native Japanese and fluent English, practice speaking about your experiences and ideas in both languages. This will help you feel more confident during the interview and ensure clear communication with the team.