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- Tasks: Engage with clients, develop marketing strategies, and enhance outreach in the Japanese market.
- Company: Dynamic company focused on online trading in gaming and financial services.
- Benefits: Competitive salary, performance bonuses, paid holidays, and a supportive work culture.
- Other info: Opportunity to shape a new team and grow your career in a friendly environment.
- Why this job: Join a passionate team and make a real impact in a growing division.
- Qualifications: Native Japanese speaker with 2+ years in financial services or gambling industries.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking creative, talented and analytical Japanese Customer Service professionals, who are passionate about being part of a successful team. You will already be working in an online trading field, based in either the gaming or financial services sectors.
Role Overview: This role will work solely within the Japanese market. Success in this position is integral to the success of this new division and will be required to take on a lot of responsibility early on and to hit the ground running.
Key Performance Areas:
- Carry out the marketing strategy and deliver new exciting ideas to increase outreach within the Japanese market
- Give your input on the effectiveness of the campaigns
- Assist clients with any account issues and queries that they may have
- Be acquainted with Japanese affiliate networks, and have the capability to provide feedback to the managers about any news or relevant articles posted
Skills Required:
- Native Japanese speaker is a must for this role, as well as fluent English language skills to be able to communicate with the team worldwide
- Previous experience within the financial service or gambling industries of at least 2 years
- Ideally some exposure in campaign analysis and developing marketing strategy
- Highly motivated and creative in developing new ideas to engage and support clients
- Analytically minded
- Ability to develop strong working relationships with new and existing partnerships
- Excellent workload management and organisational skills
- Ability to work autonomously and create foundations for the growth of a new team
Working Hours:
- 8AM–5PM Monday–Friday
- Occasional work on Saturday when required
Benefits:
- Competitive salary plus performance and success-related bonus
- Paid holiday days, plus bank holidays
- A positive and friendly working culture
- The ability to make a real difference to the company where your views are heard and respected
Japanese Customer Support Associate in Leeds employer: Pro5.ai
Contact Detail:
Pro5.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese Customer Support Associate in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer support or marketing roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer service and think of ways you can contribute to their success in the Japanese market. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your language skills! Since this role requires native Japanese and fluent English, make sure you're comfortable switching between the two. Consider doing mock interviews with friends or using online resources to sharpen your communication skills.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're proactive and serious about joining our team!
We think you need these skills to ace Japanese Customer Support Associate in Leeds
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, share why you're excited about working in the Japanese market and how your background aligns with our goals. A little passion goes a long way!
Tailor Your CV: Make sure your CV is tailored to highlight your experience in the financial services or gaming sectors. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant achievements.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without fluff. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pro5.ai
✨Know Your Market
Before the interview, dive deep into the Japanese market, especially in the gaming and financial services sectors. Familiarise yourself with current trends, challenges, and opportunities. This will not only show your passion but also your analytical mindset, which is crucial for the role.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer service, particularly within the financial or gambling industries. Prepare specific examples of how you've handled account issues or contributed to marketing strategies. This will demonstrate your capability to hit the ground running.
✨Communicate Effectively
Since fluency in both Japanese and English is essential, practice articulating your thoughts clearly in both languages. You might be asked to switch between languages during the interview, so being comfortable with this will impress your interviewers.
✨Bring Creative Ideas
Think of a few innovative ideas that could enhance client engagement or improve outreach within the Japanese market. Presenting these during your interview will highlight your creativity and motivation, showing that you're ready to contribute from day one.