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- Tasks: Engage with clients, develop marketing strategies, and support the Japanese market.
- Company: Join a dynamic team in the online trading sector.
- Benefits: Competitive salary, bonuses, paid holidays, and a friendly work culture.
- Other info: Opportunity to shape a new team and grow your career.
- Why this job: Make a real impact in a growing division and share your creative ideas.
- Qualifications: Native Japanese speaker with experience in financial services or gaming.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking creative, talented and analytical Japanese Customer Service professionals, who are passionate about being part of a successful team. You will already be working in an online trading field, based in either the gaming or financial services sectors.
Role Overview: This role will work solely within the Japanese market. Success in this position is integral to the success of this new division and will be required to take on a lot of responsibility early on and to hit the ground running.
Key Performance Areas:
- Carry out the marketing strategy and deliver new exciting ideas to increase outreach within the Japanese market
- Give your input on the effectiveness of the campaigns
- Assist clients with any account issues and queries that they may have
- Be acquainted with Japanese affiliate networks, and have the capability to provide feedback to the managers about any news or relevant articles posted
Skills Required:
- Native Japanese speaker is a must for this role, as well as fluent English language skills to be able to communicate with the team worldwide
- Previous experience within the financial service or gambling industries of at least 2 years
- Ideally some exposure in campaign analysis and developing marketing strategy
- Highly motivated and creative in developing new ideas to engage and support clients
- Analytically minded
- Ability to develop strong working relationships with new and existing partnerships
- Excellent workload management and organisational skills
- Ability to work autonomously and create foundations for the growth of a new team
Working Hours:
- 8AM–5PM Monday–Friday
- Occasional work on Saturday when required
Benefits:
- Competitive salary plus performance and success-related bonus
- Paid holiday days, plus bank holidays
- A positive and friendly working culture
- The ability to make a real difference to the company where your views are heard and respected
Japanese Customer Support Associate employer: Pro5.ai
Contact Detail:
Pro5.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese Customer Support Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer support roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their marketing strategies and think of creative ideas you could bring to the table. This shows you're not just interested in the role but also invested in their success.
✨Tip Number 3
Practice your language skills! Since this role requires native Japanese and fluent English, make sure you're comfortable switching between the two. Consider mock interviews with friends or using language apps to sharpen your communication.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Japanese Customer Support Associate
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, mention why you're excited about working in the Japanese market and how your background aligns with our goals. A little passion goes a long way!
Tailor Your CV: Make sure your CV is tailored to highlight your experience in the financial services or gaming sectors. We want to see how your skills can contribute to our team, so don’t be shy about showcasing relevant achievements.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you articulate your thoughts well without rambling on. Less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pro5.ai
✨Know Your Market
Before the interview, dive deep into the Japanese market, especially in the gaming and financial services sectors. Understand current trends, challenges, and opportunities. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss your previous experiences with campaign analysis and marketing strategies. Bring specific examples of how you've contributed to successful campaigns in the past. This will demonstrate your analytical mindset and creativity, which are key for this position.
✨Highlight Your Language Proficiency
As a native Japanese speaker with fluent English skills, make sure to emphasise your language abilities during the interview. You might even want to switch between languages to showcase your fluency and comfort level, as this is crucial for effective communication within the team.
✨Demonstrate Your Autonomy
Since the role requires you to work autonomously, prepare to share examples of how you've successfully managed your workload and taken initiative in previous roles. Highlight any situations where you developed new ideas or solutions independently, as this will resonate well with the company's expectations.