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For Companies At a Glance
- Tasks: Lead and manage the client onboarding process, ensuring top-notch service and experience.
- Company: Join a leading Professional Services firm with a strong reputation.
- Benefits: Competitive salary, career growth, and the chance to influence change.
- Why this job: Make a real impact by shaping the client onboarding strategy.
- Qualifications: Experience in client onboarding and strong leadership skills required.
- Other info: Dynamic role with opportunities to drive transformation and efficiency.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Senior Client Onboarding Leader - Birmingham or Liverpool (Reporting directly to c-suite)
What’s great about the role?
- Work for one of the leading Professional Services firms
- Own and manage the centralised onboarding process
- Be responsible for setting the strategic direction for the client onboarding function
- Own, define and create the end-to-end client onboarding strategy ensuring a 1st class and high quality client service and experience
- Ability to drive change management and lead on transformation opportunities to drive efficiency without sacrificing quality
Who are we looking for?
- Someone who is keen to effect change in order to ensure that the client onboarding process and strategy is best in class
- Strong experience in leading the end-to-end client onboarding function at a large matrix organisation
- Experience within a professional services environment is desirable but not required
- A strategic and commercial thinker with excellent stakeholder management; both internally (Exec team, Heads of Business, General Counsel amongst others) and externally
- Able to manage a large team of specialists
- Experience in project and programme management
Client Onboarding Lead in Birmingham employer: Pro-Tax Recruitment
Contact Detail:
Pro-Tax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to connections in the professional services sector, especially those who have experience in client onboarding. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s onboarding processes. Show us you’re not just interested in the role but also in how you can enhance their existing strategies. Tailor your examples to demonstrate your change management skills.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your vision for a best-in-class onboarding strategy. We recommend rehearsing with a friend or mentor to get comfortable with your delivery and feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Onboarding Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Onboarding Lead role. Highlight your experience in managing onboarding processes and any strategic initiatives you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client onboarding and how you can drive change. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Leadership Skills: Since this role involves managing a large team, be sure to highlight your leadership experience. Share examples of how you've successfully led teams or projects in the past. We’re looking for someone who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Pro-Tax Recruitment
✨Know Your Onboarding Strategy
Before the interview, make sure you understand the key elements of a successful client onboarding strategy. Be ready to discuss how you would define and create an end-to-end onboarding process that ensures a top-notch client experience.
✨Showcase Change Management Skills
Prepare examples of how you've driven change in previous roles. Highlight specific transformation opportunities you've led that improved efficiency while maintaining quality. This will demonstrate your ability to effect change in the onboarding process.
✨Stakeholder Management is Key
Think about your experiences managing relationships with various stakeholders. Be prepared to share how you've effectively communicated and collaborated with executive teams and other departments to achieve common goals.
✨Lead with Confidence
As a potential leader of a large team, it's crucial to convey your leadership style. Share your approach to managing and motivating a team of specialists, and how you ensure everyone is aligned with the strategic direction of the onboarding function.
