Payroll Client Manager

Payroll Client Manager£35,000-£40,000 + benefitsHybrid working

I'm working with a well-established accountancy firm that is looking to appoint a Payroll Client Manager into its growing payroll team.

This is a strong opportunity for an experienced payroll professional who enjoys client contact, technical payroll work and taking ownership of a varied multi-client portfolio.

The firm is looking for someone confident, organised and genuinely client-facing. This is not just a processing role in the background - you will act as a trusted point of contact for clients, manage payrolls end-to-end and advise on more complex payroll matters where needed.

The Role

• As Payroll Client Manager, you will manage a portfolio of payroll clients, running payrolls from start to finish and ensuring everything is delivered accurately, on time and in line with compliance requirements.
• You will also support new client onboarding, answer client queries, manage deadlines and advise on areas such as salary sacrifice, National Insurance categories, pensions and benefits in kind.
• Responsibilities will include:
• Running end-to-end payroll for a portfolio of clients
• Processing starters, leavers, statutory payments and variable pay
• Managing RTI submissions and HMRC reporting deadlines
• Administering auto-enrolment and pension contributions
• Working with schemes such as NEST, Smart Pension and People's Pension
• Handling assessment, enrolment, opt-outs and re-enrolment cycles
• Acting as the direct point of contact for client payroll queries
• Managing client relationships and resolving payroll issues
• Attending client calls or meetings where required
• Scoping and onboarding new payroll clients
• Liaising with clients and previous providers during payroll transitions
• Advising on salary sacrifice, NI categories, benefits in kind and wider payroll legislation
• Using workflow or practice management tools to track deadlines and deliverables

What They're Looking For

• The firm is keen to speak with payroll professionals who are confident managing their own client portfolio and comfortable working autonomously.
• 5+ years' payroll experience
• Experience managing a multi-client payroll caseload, ideally within bureau or accountancy practice
• Strong end-to-end payroll knowledge
• Experience using BrightPay or similar multi-client payroll software
• Good auto-enrolment and pension scheme experience
• Strong understanding of salary sacrifice, National Insurance, benefits in kind and payroll legislation
• Confidence dealing directly with clients
• Strong organisation and deadline management skills
• The ability to handle complex payroll queries independently
• Clear written and verbal communication skills
• Experience using Karbon or similar workflow tools would be beneficial

Why Apply?

• This is a great opportunity to step into a genuinely client-facing payroll role where you can take ownership, build trusted relationships and be valued for your technical knowledge.
• The package includes:

• £35,000-£40,000 + benefits
• Hybrid working
• Varied multi-client payroll portfolio
• Hands-on client relationship management
• Exposure to more technical payroll advisory work
• Supportive and professional team environment
• Opportunity to take real ownership of your caseload
• This would suit an experienced Payroll Client Manager, Payroll Bureau Specialist or Senior Payroll Administrator who wants more autonomy, more client contact and a broader role within a well-run accountancy firm.

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As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.