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For Companies At a Glance
- Tasks: Support the sales team and manage customer inquiries for seamless interactions.
- Company: Join a dynamic, customer-focused team in Milton Keynes.
- Benefits: Enjoy healthcare, pension, 25 days holiday, and a bonus scheme.
- Why this job: Make a real impact in customer service and develop your career.
- Qualifications: 1 year of Sales Support experience; hospitality experience is a plus.
- Other info: CFSP qualification is desirable but not essential.
Client Experience Specialist
Make sure to apply with all the requested information, as laid out in the job overview below.
Location: Milton Keynes
Salary: £25,000 – £29,000 p.a. (depending on experience)
Hours: 37.5 hours per week, Monday to Friday, 9 am-5.30 pm
Benefits: Healthcare, Pension, 25 days holiday, Bonus scheme
Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where every interaction matters? We are looking for a Sales Support Specialist to join a dynamic and customer-focused team in Milton Keynes.
About the Role As a Sales Support Specialist, you will be at the heart of the business, ensuring seamless customer interactions from initial inquiry to final delivery. Your role is crucial in providing support to the sales team and maintaining strong client relationships. You will be responsible for managing all customer inquiries, resolving issues efficiently, and handling back-office operations to ensure smooth sales processes.
Key Responsibilities
Providing essential support to the external sales team.
Managing inbound and outbound calls, product quotes, orders, issue resolution, and general account management.
Building strong relationships with customers and suppliers.
Collaborating with internal teams to enhance customer satisfaction.
Assisting in new product development and coordinating customer new site openings. Skills & Qualifications
A strong team player with a professional and customer-focused approach.
Excellent communication skills, including confident telephone etiquette and active listening.
Strong problem-solving abilities and the ability to prioritise tasks effectively.
Proficiency in Microsoft Office, including Excel and PowerPoint.
A positive and proactive attitude.
CFSP (Certified Foodservice Professional) qualification is desirable but not essential. Experience
Minimum of 1 year’s experience in a Sales Support role.
Previous experience within the hospitality sector is advantageous. This is an exciting opportunity to join a supportive and growing organisation where customer service is at the core of everything they do. If you are looking for a role where you can make a real impact and develop your career, we want to hear from you
Sales Support Specialist employer: Pro Staff Recruitment Ltd
Contact Detail:
Pro Staff Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist
✨Tip Number 1
Familiarize yourself with the hospitality sector, as previous experience in this field is advantageous. Research common challenges and customer needs within this industry to demonstrate your understanding during the interview.
✨Tip Number 2
Practice your communication skills, especially telephone etiquette. Since you'll be managing inbound and outbound calls, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've effectively resolved customer issues in the past. This will highlight your proactive attitude and ability to prioritize tasks.
✨Tip Number 4
Get comfortable with Microsoft Office, particularly Excel and PowerPoint. Being proficient in these tools will help you manage data and present information effectively, which is crucial for supporting the sales team.
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and customer service. Emphasize any roles where you managed customer inquiries or supported a sales team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer experiences. Mention specific examples of how you've resolved issues or built strong relationships in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and proficiency in Microsoft Office. These are key qualifications for the Sales Support Specialist role.
Follow Application Instructions: Ensure you include all requested information as outlined in the job overview. Double-check your application for completeness before submitting it through our website.
How to prepare for a job interview at Pro Staff Recruitment Ltd
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to showcase your confident telephone etiquette and active listening skills during the interview.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved issues or managed challenges in a sales support context. This will demonstrate your strong problem-solving abilities and how you prioritize tasks effectively.
✨Familiarize Yourself with Microsoft Office
As proficiency in Microsoft Office is required, especially Excel and PowerPoint, brush up on these tools. Be ready to discuss how you've used them in previous roles to support sales processes or enhance customer interactions.
