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For Companies At a Glance
- Tasks: Support the sales team with admin tasks and ensure smooth customer journeys.
- Company: Established business with a supportive and dynamic sales environment.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Why this job: Join a vibrant team and make a real impact in customer service.
- Qualifications: 1 year in sales support or administration, strong Microsoft Office skills.
- Other info: Perfect for those looking to build a long-term career in sales support.
The predicted salary is between 26500 - 37000 £ per year.
We are currently recruiting for a proactive and organised Sales Support Administrator to join a busy and supportive sales team within a well-established business. This is a fully office-based role offering the opportunity to develop product knowledge and play a key part in ensuring a smooth and professional customer journey from enquiry through to delivery. This position would suit a confident communicator who enjoys working in a fast-paced, team-focused environment and takes pride in delivering excellent customer service.
The Role
As a Sales Support Administrator, you will provide day-to-day administrative and operational support to the Sales Team. Acting as a key first point of contact, you will handle incoming enquiries, coordinate deliveries and couriers, and ensure all sales administration processes run efficiently. Full product training will be provided to enable you to confidently handle straightforward enquiries and effectively support the wider sales function.
Key Responsibilities
- Email & Inbox Management
- Monitor and organise shared inboxes
- Allocate incoming enquiries to relevant team members
- Sales Administration
- Manage despatches and transport arrangements, including booking couriers
- Maintain accurate order records and save Proof of Deliveries (PODs)
- Log and track all incoming sales enquiries to ensure timely follow-up
- Update and maintain the CRM system with new leads
- Provide general administrative support to the Sales Team
- Customer Support
- Act as the first point of contact for incoming calls, delivering a professional and friendly service
- Handle straightforward product and order enquiries following training
- Gather and relay accurate information for technical queries to relevant team members
- Assist customers with order tracking and general updates
- Accurately log all calls and enquiries
- Welcome visitors in a professional manner
Skills & Experience Required
- Previous experience in a sales support, customer service, or administration role (minimum 1 year in sales administration required)
- Minimum 2 years' experience using Microsoft Office (Excel, Outlook, Word)
- Experience using CRM systems and managing leads
- Strong organisational and time-management skills
- Excellent attention to detail and accuracy
- Confident telephone manner and written communication skills
- Ability to multitask and prioritise workload effectively
- Comfortable handling customer queries, including basic technical or product questions
- Experience dealing with trade customers (desirable)
Are you a bright, confident and organised individual who enjoys supporting a team and delivering a high standard of customer service? This role offers excellent exposure to the full sales process and would suit someone looking to build a long-term career within sales support or administration. If you're looking for a varied and engaging office-based role with a supportive team environment, we'd love to hear from you.
We are an equal opportunities recruitment agency and welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to promoting a diverse and inclusive workforce and ensuring that all applications are considered solely on the basis of skills, experience, and merit.
Sales Support Administrator employer: Pro Staff Recruitment Ltd
Contact Detail:
Pro Staff Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! As a Sales Support Administrator, you'll be the first point of contact for customers. Role-play with a friend or family member to nail down your phone manner and how you handle enquiries.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and how they measure success in the role. This shows you're not just interested in the job, but also in contributing to the team's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team and ready to take that next step in your career.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Sales Support Administrator, being organised is key! Make sure to highlight any experience you have in managing inboxes or coordinating tasks. We want to see how you keep things running smoothly!
Communicate Clearly: Since you'll be the first point of contact for customers, your written communication needs to shine. Use clear and professional language in your application to show us you can handle enquiries with ease.
Tailor Your Experience: Don’t just list your previous roles; connect them to what we’re looking for! If you've got experience in sales support or customer service, make it relevant to the responsibilities mentioned in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pro Staff Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past. Think about times when you successfully prioritised your workload or improved a process—these stories will showcase your fit for the position.
✨Practice Your Communication Skills
As a Sales Support Administrator, you'll be the first point of contact for customers. Practise answering common customer queries and handling straightforward product questions. This will not only boost your confidence but also demonstrate your ability to communicate effectively during the interview.
✨Be Ready to Discuss CRM Experience
Since experience with CRM systems is essential, come prepared to talk about your familiarity with these tools. If you’ve used specific software, mention it! Highlight how you’ve managed leads and maintained accurate records, as this will show you can hit the ground running in the new role.
