At a Glance
- Tasks: Provide top-notch customer service and generate leads through calls.
- Company: Join a dynamic team in Olney focused on client satisfaction.
- Benefits: Enjoy a competitive salary, structured breaks, and a supportive work environment.
- Other info: Office-based role with a Monday to Friday schedule.
- Why this job: Perfect for those who love helping others and thrive in a team setting.
- Qualifications: Must have at least 1 year of experience in customer service or call centres.
The predicted salary is between 22000 - 30800 £ per year.
Office-based Olney
Monday Friday, 9:00 AM 5:00 PM
45-minute lunch break + 2 x 10-minute breaks
GBP12.21 per hour - GBP22,000 per annum
Job Objective
To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads).
Key Responsibilities
- Deliver excellent customer service on all calls
- Make outbound calls to support lead generation efforts
- Meet phone performance KPIs, including daily targets and call handling times
- Ensure customers are treated fairly and receive consistent service
- Build and maintain positive relationships with internal and external contacts
- Escalate issues, errors, or backlogs to the line manager promptly
- Support the line manager in achieving overall team goals
- Minimum 1 year of experience in a call centre or customer service role (essential)
- Strong organisational and prioritisation skills
- Excellent attention to detail
- Collaborative team player
Customer Service / Lead Generation Advisor employer: Pro Staff Recruitment Ltd
As a Customer Service / Lead Generation Advisor at our Olney office, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and development. We offer competitive pay, flexible breaks, and a culture that encourages collaboration and growth, ensuring you have the tools and opportunities to excel in your role while building meaningful relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Lead Generation Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will prepare you for the outbound lead generation aspect of the role.
✨Tip Number 3
Research StudySmarter and understand our values and mission. Being able to articulate how you align with our goals can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about team dynamics and performance expectations. This shows your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service / Lead Generation Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and lead generation. Use specific examples from your previous roles to demonstrate your skills and achievements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to meet performance KPIs. Mention how your previous experience aligns with the responsibilities of the role.
Highlight Key Skills:In your application, emphasise your organisational skills, attention to detail, and ability to work collaboratively. These are crucial for the Customer Service / Lead Generation Advisor position.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pro Staff Recruitment Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully handled difficult situations or exceeded customer expectations, as this will demonstrate your ability to provide outstanding service.
✨Understand Lead Generation
Familiarise yourself with the concept of lead generation and be ready to explain how you can contribute to this process. Discuss any relevant experience you have in making outbound calls and how you approach building relationships with potential clients.
✨Demonstrate Organisational Skills
Since the role requires strong organisational and prioritisation skills, prepare to share examples of how you manage your time effectively. You might want to mention tools or techniques you use to stay organised and meet performance KPIs.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You could inquire about the team dynamics, training opportunities, or how success is measured in the position.
