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For Companies At a Glance
- Tasks: Support customers through inquiries, complaints, and post-installation follow-ups.
- Company: Join a leading name in the home improvement industry, specialising in windows, doors, and conservatories.
- Benefits: Enjoy a competitive salary, development opportunities, and a supportive team environment.
- Why this job: Make a real impact in customer satisfaction while growing with a reputable company.
- Qualifications: Excellent communication skills and a proactive problem-solving mindset are essential.
- Other info: This is a full-time role based in Milton Keynes with a salary range of £28-30k.
The predicted salary is between 24000 - 30000 £ per year.
Location: Milton Keynes
Job Type: Full-time
Salary: 28-30k
We are recruiting on behalf of a leading company in the home improvement industry. Are you passionate about delivering exceptional customer service and looking to join a thriving and expanding business? Our client, a respected name in the Windows, Doors & Conservatory sector, is seeking a Customer Service Advisor to support their continued growth. This is an exciting opportunity to play a vital role in ensuring a smooth and positive customer journey, from the first inquiry through to post-installation support.
Key Responsibilities:
- Customer Support & Enquiries: Responding to customer queries via phone, email, and in person; Providing detailed information about products and services; Delivering a professional and helpful experience at every touchpoint.
- Complaint Resolution: Investigating and resolving customer issues related to product quality, installation, or service; Ensuring all concerns are handled swiftly and satisfactorily.
- Post-Installation Support: Following up with customers after installations to address any outstanding concerns; Providing ongoing assistance to ensure complete satisfaction.
- Collaboration & Teamwork: Working closely with sales, installation, and admin teams; Ensuring smooth coordination across departments for a seamless customer experience.
- Record-Keeping: Maintaining accurate and up-to-date records of customer interactions, service requests, and order details.
Skills & Experience:
- Excellent communication skills, both verbal and written.
- Strong customer service and interpersonal abilities, including complaint handling.
- Solid understanding of window, door, and conservatory products (industry experience highly beneficial).
- Problem-solving mindset with a proactive approach.
- Well-organised with strong attention to detail.
- Comfortable working in a collaborative team environment.
Why Apply?
- Join a growing company with a strong reputation in its sector.
- Be part of a supportive team where your contributions make a real impact.
- Great development opportunities for the right candidate.
If you have the skills and experience we're looking for and want to take the next step in your customer service career, we'd love to hear from you.
Contact Detail:
Pro Staff Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the home improvement industry, especially windows, doors, and conservatories. Understanding the products and services will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you feel more confident in handling queries and complaints, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Network with professionals in the home improvement sector through LinkedIn or local events. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your problem-solving abilities and customer service skills. Being able to share these stories during an interview will highlight your suitability for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled complaints or provided post-installation support. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the home improvement industry. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your verbal and written communication skills in both your CV and cover letter. Provide examples of how you've successfully resolved customer queries in the past.
Showcase Problem-Solving Abilities: In your application, include instances where you've effectively solved problems or handled complaints. This will demonstrate your proactive approach and ability to ensure customer satisfaction.
How to prepare for a job interview at Pro Staff Recruitment Ltd
✨Know the Company and Its Products
Before your interview, take some time to research the company and its offerings in the home improvement sector. Understanding their products, especially windows, doors, and conservatories, will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved complaints. Highlight your communication skills and how you ensured customer satisfaction, as this is crucial for a Customer Service Advisor.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss situations where you encountered challenges and how you approached solving them. A proactive problem-solving mindset is essential for this role, so illustrate your ability to think on your feet and find solutions.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with various teams, be prepared to talk about your experience in collaborative environments. Share examples of how you contributed to team success and maintained smooth coordination across departments.
