At a Glance
- Tasks: Assist customers with inquiries and resolve issues over the phone.
- Company: Join a leading consumer goods brand loved worldwide.
- Benefits: Flexible hybrid working, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Confident communicator with strong customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Advisor
If you think you are the right match for the following opportunity, apply after reading the complete description.
Hybrid 2/3 split
£13.94/ph
Shifts between 8 am and 9 pm, including 1 weekend in 4
We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands
Join a busy Customer Service team as the first point of contact for all customers
Handle inbound customer calls on a day-to-day basis
Support customers reporting faults across a range of equipment types
Check and correct customer account details
Ensure customer contracts are in place
Verify that customer equipment is correctly listed Skills and Experience
Confident and professional with a strong customer-focused approach
Able to handle a wide range of enquiries, including challenging situations
Well organised with the ability to prioritise workload effectively
Target-focused and results-driven
Strong team player with exceptional customer service skills
Excellent timekeeping
Professional and calm attitude when dealing with all customers, regardless of call difficulty
Working Hours
Full-time role working shifts between 8:00 am and 9:00 pm
Rotating shift patterns worked in full-week blocks:
8:00 am – 4:30 pm
9:00 am – 5:30 pm
9:30 am – 6:00 pm
12:30 pm – 9:00 pm Ad-hoc weekend working (approximately one weekend per month):
Saturday: 9:00 am – 5:00 pm
Sunday: 10:00 am – 4:00 pm
During training, office-based, 5 days per week
After training, hybrid working with homework on Monday and Friday
If you like the sound of this role and you fit the above description, then we want to hear from you!
Please note. xgikmsk Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status
Customer Service Advisor in Milton Keynes employer: Pro Staff Recruitment Ltd
Join a leading consumer goods business in Milton Keynes, where you will be part of a dynamic Customer Service team dedicated to delivering exceptional support. With a strong focus on employee growth and a hybrid working model, this role offers flexibility and the chance to work with one of the world's most beloved brands. Enjoy competitive pay, a supportive work culture, and opportunities for professional development in a vibrant and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, try role-playing with a friend or family member. This will help you get comfortable with addressing customer queries and managing challenging situations.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully prioritised tasks or handled multiple enquiries at once. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience match the Customer Service Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about customer interaction, don’t forget to showcase your exceptional customer service skills in your application. Share specific examples of how you've handled challenging situations in the past.
Be Professional and Organised:We’re looking for someone who’s organised and professional, so make sure your application reflects that. Keep it neat, concise, and free from errors – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with one of the world’s most loved brands!
How to prepare for a job interview at Pro Staff Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the consumer goods business you're applying to. Understand their products, values, and what makes them one of the world's most loved brands. This knowledge will help you tailor your answers and show genuine interest.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll face various customer enquiries and challenges. Prepare for common scenarios by practising how you'd handle difficult calls or complaints. This will boost your confidence and demonstrate your problem-solving skills during the interview.
✨Showcase Your Team Spirit
Since teamwork is essential in this role, be ready to share examples of how you've successfully worked with others in the past. Highlight your ability to collaborate and support your colleagues, as this will resonate well with the interviewers.
✨Demonstrate Professionalism
Your attitude towards customers is crucial, especially when dealing with challenging situations. During the interview, maintain a professional demeanour, and express your commitment to providing exceptional customer service, regardless of the circumstances.
