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- Tasks: Lead taxpayer services, ensuring efficient and transparent interactions with corporate taxpayers.
- Company: Join the Corporate Income Tax Agency in beautiful Bermuda.
- Benefits: Sponsored relocation, competitive salary, and a chance to shape tax compliance.
- Why this job: Make a real impact on taxpayer experience and compliance in a dynamic environment.
- Qualifications: 12+ years in taxation with leadership experience; relevant degrees and certifications preferred.
- Other info: Exciting opportunity for career growth in a supportive and innovative team.
The predicted salary is between 72000 - 108000 £ per year.
The Corporate Income Tax Agency (CITA) is a statutory body established under the Corporate Income Tax Agency Act 2024. CITA is responsible for administering the corporate income tax regime. The Director of Taxpayer Services and Compliance reports to the Managing Director and is responsible for leading the taxpayer service function at CITA, ensuring efficient, transparent, and responsive interactions between corporate taxpayers and the Agency. The role exists to enhance taxpayer compliance, promote voluntary tax participation, and improve the overall taxpayer experience through the development of service delivery strategies, education initiatives, and digital solutions.
Key Responsibilities include but are not limited to the following:
- Develop and implement a comprehensive taxpayer services strategy, ensuring high-quality service delivery and assistance.
- Establish key performance indicators (KPIs) to measure service effectiveness and taxpayer satisfaction.
- Oversee the integration of digital service delivery models, ensuring a seamless taxpayer experience through online platforms.
- Ensure clear, accessible, and transparent taxpayer guidance materials, FAQs, and online resources.
- Oversee taxpayer support functions, ensuring that queries, complaints, and appeals are handled efficiently and professionally.
- Oversee the promotion of international tax compliance.
- Serve as a liaison between CITA and corporate taxpayers, ensuring open and effective communication.
- Develop a high-performing taxpayer services team.
- Collaborate with IT and data analytics teams to improve service tracking, response times, and taxpayer insights.
- Ensure compliance with Bermuda’s tax governance standards, including ethical service delivery and taxpayer confidentiality.
- Monitor and assess risks related to taxpayer compliance and service accessibility, implementing mitigation strategies as required.
Qualifications, Knowledge, and Experience:
- Bachelor’s degree in Accounting, Finance, Economics, Business Administration, Law, or a related field.
- Master’s degree in Taxation, Public Administration, Finance, or Business is preferred.
- Professional certification such as Chartered Accountant (CA), Certified Public Accountant (CPA), Chartered Tax Advisor (CTA), or equivalent is an asset.
- Familiarity with tax administration best practices, including tax compliance, taxpayer education, and service delivery.
- Knowledge of OECD and international tax regulations, including Base Erosion and Profit Shifting (BEPS) standards.
- Expertise in public sector administration, governance, and regulatory compliance related to tax operations.
- Minimum 12 years of experience in taxation, financial services, or public administration, with at least 8 years in a senior leadership role.
- Experience managing large teams and leading service-oriented functions, ensuring operational efficiency and support.
- Experience effectively overseeing the promotion of international tax compliance.
- Experience responding to tax minimization schemes aimed at tax evasion and tax avoidance.
Closing date: January 14, 2026
Seniority level: Director
Employment type: Full-time
Job function: Accounting/Auditing, Legal, and Finance
Industries: Financial Services, Public Policy Offices, and Professional Services
Tax Director in England employer: Pro-Recruitment Group
Contact Detail:
Pro-Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tax Director in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the tax and finance sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching CITA and understanding their mission. Think about how your experience aligns with their goals, especially in taxpayer services and compliance. Tailor your responses to show how you can enhance their operations.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and improving service delivery. Use specific examples that highlight your ability to drive compliance and enhance taxpayer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tax Director in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tax Director role. Highlight your experience in tax compliance and service delivery, and don’t forget to showcase any leadership roles you've held. We want to see how your background aligns with what CITA is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing taxpayer services and how your skills can contribute to CITA’s mission. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Use metrics where possible to show how you’ve made a difference in previous roles. We love numbers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so feel free to reach out if you have any questions.
How to prepare for a job interview at Pro-Recruitment Group
✨Know Your Tax Regulations
Make sure you brush up on the latest tax regulations, especially those related to Bermuda and international standards like BEPS. Being able to discuss these topics confidently will show that you're not just familiar with the basics but also understand the complexities involved in tax compliance.
✨Demonstrate Leadership Experience
Since this role involves leading a taxpayer services team, be prepared to share specific examples of your leadership experience. Talk about how you've developed teams, improved service delivery, or implemented strategies that enhanced taxpayer satisfaction in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle taxpayer queries or complaints. Think of past situations where you successfully resolved issues and be ready to explain your thought process and the outcomes.
✨Showcase Your Digital Savvy
With a focus on integrating digital service delivery models, highlight any experience you have with digital solutions in tax administration. Discuss how you've used technology to improve efficiency or enhance the taxpayer experience, as this will align well with CITA's goals.
