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- Tasks: Provide technical support and maintain IT systems for a dynamic team.
- Company: Pro-Pak Foods supplies delicious ready meals to top UK supermarkets.
- Benefits: Enjoy a salary up to £35,000, 28 days holiday, and great discounts.
- Why this job: Join a sustainable and innovative company while developing your IT skills.
- Qualifications: Experience in IT support, strong problem-solving skills, and good communication required.
- Other info: Work both in the office and factory, collaborating with various departments.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the IT Technician role at Pro-Pak Foods
Salary up to £35,000
Pro-Pak Foods is a major supplier of delicious ready meals to many of the UK’s leading supermarkets and convenience stores. Our chefs, working in partnership with our customers, have created a menu of more than 200 quality meals.
Malton, Monday to Friday 08:00 – 17:00
We pride ourselves on our dedication to sustainability, innovation, and excellence. We are currently seeking a skilled IT Technician to join our IT team based on-site in Malton. Reporting directly to the IT Manager. This is an exciting opportunity to contribute to the growth and success of our organisation while developing your IT skills in a dynamic work environment.
In this role, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure. You will work closely with our IT Manager and the rest of our wider IT team to maintain, troubleshoot and improve our computer systems, networks, and related equipment. Our ideal candidate will be proactive, detail-oriented, possess excellent problem-solving and communication skills.
Key Responsibilities
- Provide technical support to end-users, addressing issues related to hardware, software and network systems, both remotely and in person. Support will be needed within the factory.
- Install, configure and maintain computer systems, software and peripherals, ensuring optimal performance and security
- Assist with the management and maintenance of the company\’s network infrastructure, including routers, switches, firewalls and other networking devices
- Troubleshoot and resolve IT issues, documenting resolutions and escalating more complex issues to the IT Manager as needed
- Conduct regular system backups, updates, and maintenance tasks, ensuring data integrity and system reliability
- Monitor system performance and identify areas for improvement, making recommendations to the IT Manager
- Assist with IT projects, including the planning, implementation and testing of new hardware, software or network solutions
- Collaborate with other departments to understand their IT needs and identify ways to support their goals and objectives
- Maintain an inventory of IT equipment, software and licences, ensuring compliance with company policies and industry regulations
- Stay current on industry trends and emerging technologies, sharing knowledge with the IT team and suggesting potential improvements
Skills And Experience
- Ideally, you’ll have experience in a similar IT support role, preferably in a manufacturing environment
- Strong knowledge of computer hardware, software and networking concepts would be advantageous
- Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and effectively
- Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users
- Ability to work both independently and collaboratively in a fast-paced, dynamic work environment
- Familiarity with industry best practices and security standards
- This role requires you to support our teams both in our offices and factory.
What We Can Offer You
- Salary up to £35,000
- 28 days’ holiday, including bank holidays with an option to buy up to 5 extra days
- Access to Grocery Aid providing emotional, practical and financial support
- Benefits and recognition hub – including amazing colleague discounts
We are an equal opportunities employer and welcome applications from all qualified candidates.
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IT Technician employer: Pro-Pak Foods
Contact Detail:
Pro-Pak Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with Pro-Pak Foods and their IT infrastructure. Understanding their specific needs and challenges will help you tailor your approach during interviews and discussions, showing that you're genuinely interested in contributing to their success.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a manufacturing context. Be prepared to discuss real-life scenarios where you've successfully resolved IT issues, as this will demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 3
Network with current or former employees of Pro-Pak Foods on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you align your responses during the interview process.
✨Tip Number 4
Stay updated on the latest trends in IT and manufacturing technology. Being knowledgeable about emerging technologies can set you apart from other candidates and show that you're proactive about continuous learning.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Technician role at Pro-Pak Foods. Focus on your technical support experience, problem-solving abilities, and any familiarity with hardware and networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description that excite you and explain how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal skills, as well as your ability to work both independently and collaboratively. These are key traits that Pro-Pak Foods is looking for in an IT Technician.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT role.
How to prepare for a job interview at Pro-Pak Foods
✨Know Your Tech
Brush up on your knowledge of computer hardware, software, and networking concepts. Be prepared to discuss specific technologies you've worked with and how they relate to the role at Pro-Pak Foods.
✨Show Problem-Solving Skills
Prepare examples of past technical issues you've resolved. Highlight your troubleshooting process and how you communicated solutions to non-technical users, as this is crucial for the IT Technician role.
✨Understand the Company
Research Pro-Pak Foods and their commitment to sustainability and innovation. Being able to discuss how your skills can contribute to their goals will show your genuine interest in the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the IT team's current projects or challenges they face. This demonstrates your proactive attitude and eagerness to contribute to the team’s success.
