At a Glance
- Tasks: Join our Legacy Claims Team to process and manage various claims while developing key business relationships.
- Company: Pro Insurance is a global leader in insurance outsourcing and consulting, dedicated to improving client processes.
- Benefits: Enjoy a hybrid working model with flexibility to work from home and in the office.
- Other info: Work in a supportive environment with opportunities for professional growth and development.
- Why this job: Gain valuable experience in claims management while contributing to meaningful projects and strengthening client relationships.
- Qualifications: No prior experience needed; full training provided, but a background in claims is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Pro Insurance currently has some exciting new opportunities for Graduate Trainee Claims Technicians to join our Legacy Claims Team, processing claims to support an existing client. Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow or Horsham office on a weekly basis, and other offices as required.
Purpose of Role
- Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload of EL/PL disease and illness claims under supervision, including, but not limited to, the following:
- NIHL
- HAVs
- Liaising with solicitors and brokers
- Managing all diaries and post within the agreed SLAs
- Developing effective business relationships internally and externally
- Maintaining accurate records for auditing and regulatory purposes
- Identifying potential fraud
- Proactively supporting the team in their achievements and overall business objectives
- Providing technical advice and guidance to external clients
- Overseeing PLF in respect of any litigated claims to ensure the case strategy is appropriate
- Contributing to projects relevant to the sub-vertical
- Strengthening client relationships
- Representing Pro in a professional manner to both peers and potential marketplace acquaintances
Knowledge and Skills
- Technical background relating to EL/PL claims is preferable, but not essential. Full training will be provided for the successful candidate.
- Experience in other claims is a distinct advantage.
- Excellent policy interpretation skills.
- Ability to work to strict deadlines.
- Ability to manage competing commitments.
- Effective communication skills and key stakeholder relationship management skills.
- Knowledge of claims handling, fraud, and impacting legislation.
- Adaptability to change.
- Claims Handling Authority/Licence appropriate to the work type.
- Strong relationship-building skills and a professional and approachable manner.
By submitting your personal data to Pro Insurance and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy.
The Company Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries. We work with clients to identify changes needed to improve their business processes, minimise operating overheads, and implement controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.
Graduate Trainee Claims Technician in Glasgow employer: Pro Insurance
Pro Insurance is an excellent employer for Graduate Trainee Claims Technicians, offering a supportive hybrid working model that allows for flexibility between home and office environments in Glasgow or Horsham. With a strong focus on employee development, comprehensive training, and a collaborative work culture, Pro Insurance empowers its staff to build meaningful relationships while contributing to impactful projects within the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Trainee Claims Technician in Glasgow
✨Tip Number 1
Familiarise yourself with the basics of EL/PL claims, even if you don't have direct experience. Understanding the terminology and processes will help you engage in conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those involved in claims handling. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively managed relationships in past roles or projects. This is crucial for the Graduate Trainee Claims Technician position, where liaising with solicitors and brokers is key.
✨Tip Number 4
Research Pro Insurance thoroughly, including their values and recent projects. Tailoring your discussions around their business objectives during interviews can set you apart and show your genuine interest in joining their team.
We think you need these skills to ace Graduate Trainee Claims Technician in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience or skills related to claims handling, even if it's from other industries. Emphasise your ability to manage deadlines and communicate effectively, as these are key for the Graduate Trainee Claims Technician role.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in working with Pro Insurance and how your background aligns with their needs. Be sure to include specific examples of your skills and experiences that relate to the job description.
Highlight Adaptability:Given the hybrid working model, it’s important to showcase your adaptability. Provide examples of how you've successfully managed competing commitments or adapted to changes in previous roles or studies.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims processing field.
How to prepare for a job interview at Pro Insurance
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Graduate Trainee Claims Technician. Familiarise yourself with terms like EL/PL claims, NIHL, and HAVs, as well as the importance of managing diaries and post within SLAs.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully managed relationships with stakeholders or resolved conflicts in previous experiences, even if they are from different fields.
✨Demonstrate Adaptability
Pro Insurance values adaptability to change. Be ready to discuss situations where you've had to adjust quickly to new information or processes, highlighting your flexibility and willingness to learn.
✨Prepare Questions
Have thoughtful questions ready for your interviewers. This shows your interest in the company and the role. Ask about the training process for new claims technicians or how the team collaborates in a hybrid working model.
