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- Tasks: Manage complex casualty claims and support team objectives in a hybrid work environment.
- Company: Pro Insurance, a forward-thinking company with a focus on collaboration and innovation.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: Strong background in EL/PL claims and excellent communication skills.
- Other info: Regular travel to local hubs and a supportive team culture.
The predicted salary is between 40000 - 50000 £ per year.
Pro Insurance currently has an exciting new opportunity for a Senior Claims Technician to join our Casualty Claims Team. Pro operates a hybrid working model and the majority of this role will be working from home with regular travel to one of our local ELPL hubs in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.
Purpose of Role
Reporting to the Claims Manager, the Senior Claims Technician (Casualty Claims) will manage a reduced caseload (circa 75% target allocation) of technically complex and/or high-value live market Employers Liability (“EL”) and Public Liability (“PL”) personal injury and non-latent claims of a “short-tail” nature.
Responsibilities
- Managing all diaries and post within the agreed SLAs
- Liaising with solicitors and brokers
- Developing effective business relationships internally and externally
- Maintain accurate records for auditing and regulatory purposes
- Identifying potential fraud
- The post holder will act as a referral point to internal colleagues providing technical guidance and advice in line with licence
- Provide technical advice and guidance to external clients
- Proactively support the team in their achievements and overall business objectives
- Enhance the ability of the team to perform through contribution to structured training plans, undertaking QA/QC and providing regular coaching and feedback to the team
- Contribute to projects relevant to the sub vertical
- Strengthen Client Relationships
- Represent Pro in a Professional manner to both peer and potential marketplace acquaintances.
Skills and experience
- Strong technical background relating to EL/PL personal injury, non-latent and short tail disease claims.
- Experience of other claim types a distinct advantage.
- Good Policy interpretation skills.
- Ability to work towards Service Level Agreements.
- Effective communication and key stakeholder relationship management skills.
- Knowledge of claims handling Pre-Action Protocols, court procedures, quality assurance, fraud and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction.
- Strong relationship building skills and a professional and approachable manner.
Senior Claims Technician - Casualty Claims in Horsham employer: Pro Insurance Solutions Ltd
Contact Detail:
Pro Insurance Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Technician - Casualty Claims in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in casualty claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge related to EL and PL claims. We recommend practising common interview questions and scenarios that might come up, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Claims Technician role. We love seeing applications directly from candidates who are keen on joining our team!
We think you need these skills to ace Senior Claims Technician - Casualty Claims in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Technician role. Highlight your experience with EL/PL claims and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Casualty Claims Team. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Effective communication is key in this role, so make sure to demonstrate your skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you manage relationships with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pro Insurance Solutions Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Employers Liability and Public Liability claims. Be ready to discuss specific cases you've handled, especially those that were technically complex or high-value. This will show your expertise and confidence in the field.
✨Demonstrate Your Communication Skills
Since the role involves liaising with solicitors and brokers, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with stakeholders in the past, as this will highlight your relationship management skills.
✨Showcase Your Team Spirit
The job requires supporting the team and contributing to training plans. Think of instances where you've coached colleagues or contributed to team success. This will demonstrate your collaborative nature and commitment to enhancing team performance.
✨Prepare for Technical Questions
Expect questions about claims handling protocols, fraud identification, and quality assurance. Brush up on relevant legislation and be prepared to discuss how you've applied this knowledge in your previous roles. This will showcase your strategic thinking and decision-making abilities.