Senior Underwriting Support Assistant

Pro currently has an exciting opportunity for a Senior Underwriting Support Assistant to be part of our Insurance Services team. The job holder will assist the Underwriting Support Managers (USMs) and (re)insurance underwriters in delivering a high-quality client service.

The role formally reports to Pro Global but sits within a London based insurer within the Underwriting Operations function. On a day to day basis the work allocation and functional reporting line will be into the USMs & Underwriting.

Pro operates a flexible hybrid working policy and this role would be based working at home and our London office 3 days a week.

Main Duties and Responsibilities

• Oversight of Underwriting Support Assistants (USA) roles including but not limited to; Submission clearance for new risks, Preparation of quote, certificate and policy documentation, Risk data capture in the London insures policy administration system, Support the production of any regulatory reporting
• To work within the framework of the London insures Ethical and Service Standards.
• Team Workflows – Monitor the various workflow tools (OWL, QUAIL, CROW etc) and ensure tasks are completed within appropriate timeframes
• Data Quality – Ensure onshore exceptions/errors identified through DQIM processes are rectified in a timely manner
• Key UW Metrics – Monitor completion statistics for defined data elements i.e. Rate Change completion, identify where these are not being completed and ensure that data is accurately captured
• Electronic Platforms (Insurance only) – ensure activity completed in platforms is reflected in client systems
• Financial Close – ensure bookings are up to date and oversee any data remediation exercises required as part of the close process.
• Workload Management – Maintain oversight of department operations including risk submission, submission flow management, endorsements, renewal tracking, peer review and work with USMs to ensure resources are appropriately assigned.
• Underwriting Metrics – Monitoring and sharing of Underwriting dashboards across the underwriting team
• Provide/coordinate additional administrative support including Ad hoc activities and projects as agreed with the USMs
• Provide direct line management for a small team, with responsibilities to include appraisals, 1:1’s and objective setting.

Skills and Experience

• Bachelors’ degree level preferred, although not required
• Previous Team Leader/Supervisory experience is essential
• Minimum of 5 years of relevant (re)insurance industry experience, specifically within Underwriting Community
• Excellent verbal and written communication skills
• Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models
• Possess a continuous improvement mindset
• Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods
• Proven ability to prioritise and organise effectively
• Proven ability to work with speed and accuracy, particularly under pressure
• Experience supporting work allocation and working to SLAs/tight deadlines
• Proven experience of building and maintaining good working relationships
• Committed to developing a career in Operations.