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- Tasks: Manage complex EL/PL disease claims and support team objectives.
- Company: Pro Insurance is a global specialist in insurance outsourcing and consulting.
- Benefits: Enjoy flexible hybrid working and opportunities for professional development.
- Why this job: Join a dynamic team making a real impact in the insurance sector.
- Qualifications: Strong knowledge of EL/PL claims, especially asbestos-related cases, and excellent relationship-building skills.
- Other info: Remote work with occasional travel to claims hubs.
The predicted salary is between 43200 - 72000 £ per year.
Pro Insurance has an opportunity for a Senior Claims Technician to join our Complex Claims Team, processing claims for an existing client. We have UK offices in London, Glasgow, Gloucester, Horsham, and Liverpool, with a flexible hybrid working policy. The role is primarily remote but may require travel to our EL/PL claims hub or other locations as needed.
Role & Responsibilities
- Reporting to the Complex Claims Manager, handle a caseload of EL/PL disease claims, including asbestos-related cases such as mesothelioma, lung cancer, asbestosis, pleural thickening, and other respiratory conditions.
- Manage diaries and correspondence within SLAs.
- Liaise with solicitors and brokers, developing effective relationships.
- Maintain accurate records for audits and regulatory compliance.
- Identify potential fraud.
- Support the team’s achievements and business objectives.
- Provide technical advice to external clients and internal colleagues, acting as a referral point.
- Contribute to training, QA/QC, and coaching activities.
- Participate in relevant projects and represent Pro professionally in the marketplace.
Skills & Experience
- Strong technical knowledge of EL/PL disease claims, especially asbestos-related cases. Experience in other claims is a plus.
- Excellent policy interpretation and stakeholder management skills.
- Knowledge of claims handling, fraud, and legislation.
- Adaptability and strong relationship-building skills.
- Ability to meet SLAs with accuracy.
- Experience coaching and mentoring team members.
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The Company
Pro is a specialist outsourcing and consulting firm serving the insurance and reinsurance sectors, with offices in the UK, US, Germany, and Argentina. We focus on improving processes, reducing costs, and ensuring compliance through tailored solutions. Our hybrid working model allows for a mix of home and office work.
Senior Claims Technician employer: PRO GLOBAL
Contact Detail:
PRO GLOBAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Technician
✨Tip Number 1
Familiarise yourself with the latest developments in EL/PL disease claims, particularly those related to asbestos. This will not only enhance your technical knowledge but also demonstrate your commitment to staying updated in this specialised field.
✨Tip Number 2
Network with professionals in the insurance and claims industry, especially those who have experience with complex claims. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing relationships with solicitors and brokers during interviews. Highlight specific examples where you successfully navigated complex situations or built strong partnerships.
✨Tip Number 4
Showcase your adaptability and coaching skills by preparing examples of how you've mentored team members or adapted to changes in the claims process. This will align well with the responsibilities of the Senior Claims Technician role.
We think you need these skills to ace Senior Claims Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Claims Technician position. Understand the key responsibilities and required skills, especially regarding EL/PL disease claims and asbestos-related cases.
Tailor Your CV: Customise your CV to highlight relevant experience in handling EL/PL disease claims. Emphasise any specific knowledge of asbestos-related cases and your ability to manage caseloads effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical knowledge and experience in claims handling. Mention your adaptability, relationship-building skills, and any coaching or mentoring experience you have, as these are important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial in the claims processing field.
How to prepare for a job interview at PRO GLOBAL
✨Showcase Your Technical Knowledge
Make sure to highlight your strong technical knowledge of EL/PL disease claims, especially those related to asbestos. Be prepared to discuss specific cases you've handled and how you approached them.
✨Demonstrate Relationship-Building Skills
Since the role involves liaising with solicitors and brokers, emphasise your ability to build effective relationships. Share examples of how you've successfully managed stakeholder interactions in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly around fraud identification and claims handling. Prepare scenarios where you had to make critical decisions and how you ensured compliance with regulations.
✨Emphasise Adaptability and Team Support
The role requires adaptability and supporting team objectives. Be ready to discuss how you've contributed to team success in previous roles, including any coaching or mentoring experiences you've had.