Underwriting Team Manager in London

The Underwriting Team Manager leads a team that delivers high quality operational support to underwriting teams, ensuring efficient, accurate, and scalable processes across all service areas. The role provides oversight of workflow, performance, service controls, and reporting, enabling underwriting teams to operate effectively and meet business expectations. Success in this role requires strong leadership, deep understanding of underwriting support, and a commitment to continuous improvement. The Underwriting Team Manager plays a pivotal role in driving operational excellence and supporting the organisation’s underwriting strategy. The role formally reports to Pro Global but works within a London based insurer within the Underwriting Operations function. Pro operates a flexible hybrid working policy and this role would be based in our London office.

Key Responsibilities

• Operational Leadership & Workflow Management: Maintain end-to-end oversight of Senior Underwriting Support Assistants, the Group Team Lead, and Technical Leads across submission clearance, documentation, data capture, and regulatory reporting. Provide direct line management including 1:1s, appraisals, coaching, and objective setting. Ensure all activity aligns with the organisation’s Ethical and Service Standards. Work closely with Underwriters to resolve day-to-day queries and provide operational solutions. Build and maintain strong relationships with Underwriters across all supported business areas. Monitor workflow tools to ensure timely task completion and escalate issues where required. Manage daily workflow, submission flow, endorsements, renewal tracking, and peer review to meet agreed service levels. Maintain robust service controls and reporting frameworks to manage operational risk and ensure compliance. Coordinate administrative and project support, including ad hoc activities as required.
• Data Quality, Reporting & Underwriting Support: Monitor underwriting and support metrics including EPI, KYD, and GWP, identifying unexpected movements and escalating as needed. Oversee completion of key data elements, ensuring the Group Team Lead monitors completion statistics (e.g., Rate Change) and maintains accurate data capture. Ensure all required reporting and variance checks are completed accurately and on schedule. Ensure activity completed in electronic platforms is accurately reflected in client systems. Ensure bookings are up to date and lead any required data remediation during the close process. Identify and escalate key data issues such as binder discrepancies, unpaid premium, or unallocated cash. Monitor and share underwriting dashboards, ensuring issues and actions are raised with the appropriate individuals.
• Stakeholder Engagement & Cross-Team Collaboration: Collaborate with business partners to embed BAU processes that support strategic initiatives and evolving underwriting needs. Liaise with senior business leaders, underwriting managers, and operational teams to ensure objectives are met and stakeholders have the insights required for leadership reporting. Maintain strong working relationships with Underwriters across all supported business areas to ensure alignment and service consistency.
• Performance, People Leadership & Continuous Improvement: Oversee team performance to ensure high-quality service delivery and identify opportunities for development and improvement. Drive operational improvements, proactively identifying opportunities to optimise crossover points between Underwriting Support and Underwriters. Lead process optimisation, efficiency gains, and best-practice adoption across the team. Provide insights and reporting to business leaders on productivity, quality, and operational performance.

Skills & Experience

• Bachelor’s degree preferred (not essential).
• Previous Team Leader/Supervisory experience is essential.
• Minimum 3 years’ team management experience within the insurance market.
• Strong verbal and written communication skills.
• Ability to use discretion and problem-solve within global outsourcing models.
• Demonstrated continuous improvement mindset.
• Ability to work flexibly, particularly during peak underwriting periods.
• Proven ability to prioritise, organise, and deliver with speed and accuracy under pressure.
• Experience managing work allocation and delivering to SLAs/tight deadlines.
• Strong relationship-building skills.
• Commitment to developing a career in Operations.