At a Glance
- Tasks: Lead technical projects, mentor team members, and improve processes with data-driven insights.
- Company: Pro, a global consulting firm in the insurance and reinsurance sectors.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Opportunity to travel and collaborate with teams across various UK locations.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in technical roles, strong leadership, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
As a DUA Technical Lead, you will apply advanced technical expertise to deliver complex client work and share knowledge across the business through structured training, peer-to-peer coaching and mentoring, process improvement and data-driven quality management. This list is not exhaustive; you may be required to undertake additional tasks or projects outside your defined role in response to changing business priorities, provided these assignments correspond with your skills and experience.
Pro operates a hybrid working model and this role will be working mainly from home, with travel to the Gloucester, London, Horsham, Glasgow or Liverpool office on a weekly basis, and other hubs on occasion.
Responsibilities- Support the Team Manager and Account & Operations Manager with client technical queries, ensuring Pro meets agreed service standards.
- Provide informed recommendations to clients, demonstrating technical expertise and reinforcing Pro’s position as a trusted expert advisor.
- Act as a referral point for complex technical queries.
- Carry out data-driven quality checks on team deliverables, identifying trends and recommending improvements.
- Provide technical leadership during key internal and external discussions and workshops.
- Train, mentor and coach junior and senior specialists through a structured accreditation programme, supporting effective knowledge sharing and retention.
- Contribute to the development and optimisation of training and process documentation, ensuring technical guidance remains current and aligned with best practice.
- Support Account and Operations Managers in assessing skill gaps and aligning training plans to accelerate proficiency and reduce operational delivery risks.
- Improve the training approach by identifying inefficiencies and implementing targeted plans to reduce unnecessary training hours and improve team utilisation.
- Use data-driven methods to assess training, process and performance gaps, supporting continuous improvement across the team.
- Maintain up-to-date knowledge of Lloyd’s and the London Market and Lloyd’s bordereaux standards, proactively sharing relevant insights with the team.
- Demonstrate expert technical knowledge in bordereaux management, identifying process improvements and providing effective solutions.
- Provide advanced technical support across VIPR Intrali implementation projects and act as an escalation point for technical issues relating to mapping defects, Intrali configuration and output discrepancies.
- Act as a consultant to clients at acquisition and BAU stages.
- Proactively support the Account and Operations Managers and the Business Development team in preparing proposals for new business opportunities.
- Experience as a technical SME within an outsourcing organisation.
- Strong leadership capability, role modelling Pro Values and leading by example.
- Excellent communication, coaching and mentoring skills.
- Strong proficiency in Microsoft applications, including Excel and PowerPoint.
- Ability to manage competing deadlines with a positive and conscientious approach.
- High agility quotient and emotional intelligence, with the ability to adapt positively to change.
- Strong commercial awareness, supporting contractual compliance, process optimisation, quality assurance and knowledge management.
- Willingness to travel for key internal and external workshops or engagements.
- Good understanding of team utilisation and how processes can positively or negatively affect it.
- Strong data analysis and quantitative reasoning skills, with the ability to draw insights from MI and recommend improvements to processes, people or organisational ways of working.
- Understanding of process design and documentation.
- Understanding of commercial models used within outsourcing organisations.
- Understanding of project management principles.
- Leadership, coaching and mentoring.
- Integrity and professionalism.
- Agility quotient.
- Self-management.
- Critical thinking and problem solving.
- High attention to detail.
- Organisational skills.
Pro is a global business and consulting company focused solely on the insurance and reinsurance industries.
StudySmarter Expert Advice🤫
We think this is how you could land DUA Technical Lead in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like PRO GLOBAL). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like PRO GLOBAL. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace DUA Technical Lead in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at PRO GLOBAL.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at PRO GLOBAL. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at PRO GLOBAL
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at PRO GLOBAL to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at PRO GLOBAL, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding PRO GLOBAL's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
