Underwriting Support Assistant in Liverpool

Pro are recruiting for Underwriting Support Assistants to join our growing team. This role will be working on a hybrid approach, with time split between home and our Liverpool office.

Responsibilities

• Submission clearance for new risks
• Supporting new brokers through the accreditation process
• Preparation of quote, certificate and policy documentation
• Managing and following up of any audit requirements
• Managing the instructions of new surveys and subsequent requirement monitoring
• Supporting new coverholders through the approval process
• Coverholder Bordereau chasing and management
• Ability to understand individual (re)insurance contract details such as notification requirements, security requirements, reinstatements, cancellation notices, etc. in order to provide reporting and management oversight.
• Ensure timeliness and accuracy of security requirements (LOCs (Letters of Credit) and Funds withheld) in support of the underwriting business.
• Understand underwriting support processes and systems and extract / manipulate submission related data from broker portals. Act as treaty statement liaison and monitor dual signature requirements
• Ensure all risk recording instructions are quality checked adopting ‘Right First Time’ prior to issuance to the offshore team and quality measures are reported and acted upon.
• Identification and transition of tasks from onshore to offshore teams
• Building and maintain excellent working relationships with the underwriting team ensuring that underwriting management are regularly communicated with and kept updated on appropriate operational issues.
• Team Workflows - Monitor the various workflow tools and ensure tasks are completed within appropriate timeframes.

Skills and Experience

• Experience of relevant (re)insurance industry experience, ideally within Underwriting Community
• Excellent verbal and written communication skills
• Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models
• Possess a continuous improvement mindset
• Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods
• Proven ability to prioritise and organise effectively
• Proven ability to work with speed and accuracy, particularly under pressure
• Experience supporting work allocation and working to SLAs/tight deadlines
• Proven experience of building and maintaining good working relationships