Trainee Claims Technician in Liverpool

Pro Insurance currently have some new opportunities for Trainee Claims Technician to join our Legacy Claims Team, processing claims in support of an existing client. Pro operates a hybrid working model and the majority of this role will be working from home with travel to your local hub in Glasgow, Liverpool or Horsham on a weekly basis post training and other locations as and when required.

Purpose of Role & Responsibilities

• Reporting to the Legacy Claims Team Leader, the Trainee Claims Technician will be trained to handle a caseload of EL/PL disease claims, to include the following: NIHL, HAVs, RSI.
• Manage all diaries and post within the agreed SLAs.
• Liaise with solicitors and brokers.
• Develop effective business relationships internally and externally.
• Maintain accurate records for auditing and regulatory purposes.
• Identify potential fraud.
• Proactively support the team in their achievements and overall business objectives.
• Represent Pro in a professional manner to both peer and potential marketplace acquaintances.

Skills and Experience

• A technical background relating to EL/PL or industrial disease claims is preferable but claims handling experience from any background is advantageous.
• Effective written and verbal communication skills.
• Numeric with excellent attention to detail.
• Experience using MS Office including Word, Excel, Outlook and MS Teams is required.
• Adaptable to change.
• Strong relationship building skills with a professional and approachable manner.
• Ability to work towards Service Level Agreements with accuracy.

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The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries. We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs. Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office. We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.

Pro Values

• We commit concrete actions and do what we promise.
• With integrity at the heart of every decision, we focus on what will add most value.
• We are curious, creative and insightful. We are not afraid to evolve.
• We are inclusive. We help each other and our clients to shine.
• We bring drive and enthusiasm to our work.

Benefits

• Training & Development: We have an in-house Learning and Development team that will support you, giving you the tools to succeed.
• Employee referral scheme: Staff bonus for introducing a candidate that we employ as a result of that introduction.
• Pension scheme: Company pension contribution up to 10%.