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- Tasks: Lead the technical claims strategy and oversee a dynamic team in the UK Specialist Claims function.
- Company: Pro Insurance, a forward-thinking company in the insurance sector.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Strong background in UK EL/PL claims and strategic litigation experience required.
- Other info: Join a collaborative environment with excellent career advancement opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Pro Insurance currently has an exciting new opportunity for a Head of Technical Claims to join our UK Specialist Claims function, which manages legacy UK EL/PL claims. The post holder will be responsible for overseeing the technical function, delivering value-adding technical claims strategy and best practice across Pro’s UK Specialist Claims Team. Pro operates a hybrid working model and the majority of this role will be working from home with travel to a local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.
Purpose of Role
The Head of Technical Claims will report directly to the Head of Specialist Claims and shall be responsible for ensuring technical claims strategy and associated best practice guidance across the UK Specialist Claims is offering is appropriate. The post holder will be responsible for the formulation and delivery of Pro’s Value-Add proposition to UK Specialist Claims clients and maintaining a presence in the market to support Pro’s business development objectives.
Responsibilities
- Value Add Strategies: Leading by example, using their knowledge of EL/PL claims, the Head of Technical Claims will oversee the creation and delivery of Value-Add strategies e.g., targeted strategies that create value for clients, via:
- Design and delivery of technical claims handling strategies
- Development and oversight of market influencing initiatives
- Managing emergent risks
- Oversight of QA/QC process
Technical Claims Management
- Horizon planning in terms of strategy and working with Technical Claims Managers and Claims Managers to define training needs and priorities.
- Oversight of delivery of training plans to ensure materials, topics and content are appropriate and delivered.
- Working with Technical Claims Managers, defining and enhancing best practice through the creation of handling guides and ensuring the delivery of appropriate targeted training programmes.
- Contribute to periodic PR campaigns e.g., thought leadership articles, blogs etc.
- Handling a reduced caseload consisting only of the most strategic claims (either because they are key Value-Add deliverables and/or are proceeding to the appeal courts i.e., Court of Appeal or UK Supreme Court) so as to ensure the role holder is able to manage all strategic litigation.
- Maintaining oversight of, through mentoring and supervision of Technical Claims Managers.
- Providing technical advice and guidance to internal colleagues and external clients and prospective.
Quality Assurance
- Carry highest EL/PL claims authority in the team (save for the Head of Specialist Claims).
- Owner of Pro’s UK Specialist Claims Quality Control and Quality Assurance process.
- Ownership of the internal handling limits for the Technical Claims Managers.
- Enhance the ability of the team to perform by completing Quality Audits on Technical Claims Managers and ensuring a peer review/alignment process in place so as to ensure all internal auditors (Technical Claims Managers, Senior Claims Technicians) are auditing to a common standard.
- Providing regular coaching and feedback through internal audits and referrals processes.
- Dealing with first and second-line referrals as defined by the financial and non-financial referral triggers/guidance shared with the team.
Business Development
- Contribute to and manage relevant projects relevant to the team.
- Build upon existing Client and develop new relationships.
- Working with the Head of Specialist Claims and Technical Claims Managers to ensure active participation in all relevant Legacy committees and relevant market consultations e.g., ABI, IRLA, IDCWP, CJC, SICSA, IICSA consultations etc.
- Represent Pro in a Professional manner to both peer and potential marketplace acquaintances.
- Participate as Claims SME in appropriate business development activity.
Skills and experience
- A strong track record in delivery of successful strategic litigation in UK EL/PL market is essential (to include high value/profile claims, test cases and group actions).
- Strong technical background relating to EL/PL claims (to include Disease, Illness and Abuse) is essential.
- Knowledge of the legal system, England & Wales is essential, to include the CPR and relevant pre-action protocols.
- Knowledge of the legal systems in Scotland and/or Northern Ireland.
- Experience of policy interpretation, claims handling, quality assurance, fraud and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction.
- Ability to work in a pressurised environment and effective time management with the ability to meet deadlines.
- Adaptable to change.
- Effective communication and key stakeholder relationship management skills.
- Strong relationship building skills and a professional and approachable manner.
- Experience of mentoring and coaching with the ability to provide development advice in a constructive and effective manner.
Head of Technical Claims employer: PRO GLOBAL
Contact Detail:
PRO GLOBAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Claims
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those involved in claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Pro Insurance and its approach to EL/PL claims. Show us you understand our values and how you can contribute to our Value-Add strategies. Tailor your answers to reflect our goals!
✨Tip Number 3
Don’t just wait for job postings! Apply directly through our website. It shows initiative and gives you a better chance of standing out. Plus, we love seeing proactive candidates!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you on our radar and shows your enthusiasm for the role. We appreciate candidates who take that extra step!
We think you need these skills to ace Head of Technical Claims
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in EL/PL claims. We want to see how your skills align with the role of Head of Technical Claims, so don’t hold back on showcasing your relevant achievements!
Showcase Your Strategic Thinking: In your application, emphasise your ability to develop and implement value-adding strategies. We’re looking for someone who can think ahead and drive initiatives, so share examples of how you've done this in the past.
Highlight Your Leadership Skills: As a potential line manager, it’s crucial to demonstrate your mentoring and coaching abilities. Share specific instances where you’ve led teams or improved processes, as this will resonate well with us at Pro Insurance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PRO GLOBAL
✨Know Your EL/PL Claims Inside Out
Make sure you brush up on your knowledge of EL/PL claims, especially the latest trends and legal frameworks. Being able to discuss specific cases or strategies will show that you're not just familiar with the basics but are also a thought leader in the field.
✨Demonstrate Your Strategic Thinking
Prepare to discuss how you've previously developed and implemented value-adding strategies in claims management. Use examples that highlight your ability to analyse data and make strategic decisions that benefit clients and the business.
✨Showcase Your Leadership Skills
As a Head of Technical Claims, you'll be leading a team. Be ready to share your experiences in mentoring and coaching others. Highlight how you've fostered a collaborative environment and improved team performance through effective training and feedback.
✨Engage with Market Trends
Stay updated on current market trends and challenges in the UK EL/PL sector. Be prepared to discuss how these trends could impact Pro Insurance and how you would position the company to take advantage of opportunities or mitigate risks.
