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- Tasks: Manage complex claims and provide technical guidance to clients and colleagues.
- Company: Pro Insurance, a forward-thinking company with a hybrid working model.
- Benefits: Flexible working from home, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: Strong background in EL/PL claims and excellent communication skills.
- Other info: Regular travel to local hubs and a supportive team environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Pro Insurance currently has an exciting new opportunity for a Senior Claims Technician to join our Casualty Claims Team. Pro operates a hybrid working model and the majority of this role will be working from home with regular travel to one of our local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.
Purpose of Role
Reporting to the Claims Manager, the Senior Claims Technician (Casualty Claims) will manage a reduced caseload (circa 75% target allocation) of technically complex and/or high-value live market Employers Liability (“EL”) and Public Liability (“PL”) personal injury and non-latent claims of a “short-tail” nature.
Responsibilities
- Managing all diaries and post within the agreed SLAs
- Liaising with solicitors and brokers
- Developing effective business relationships internally and externally
- Maintain accurate records for auditing and regulatory purposes
- Identifying potential fraud
- The post holder will act as a referral point to internal colleagues providing technical guidance and advice in line with licence
- Provide technical advice and guidance to external clients
- Proactively support the team in their achievements and overall business objectives
- Enhance the ability of the team to perform through contribution to structured training plans, undertaking QA/QC and providing regular coaching and feedback to the team
- Contribute to projects relevant to the sub vertical
- Strengthen Client Relationships
- Represent Pro in a Professional manner to both peer and potential marketplace acquaintances.
Skills and experience
- Strong technical background relating to EL/PL personal injury, non-latent and short tail disease claims. Experience of other claim types a distinct advantage.
- Good Policy interpretation skills.
- Ability to work towards Service Level Agreements.
- Effective communication and key stakeholder relationship management skills.
- Knowledge of claims handling Pre-Action Protocols, court procedures, quality assurance, fraud and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction.
- Strong relationship building skills and a professional and approachable manner.
Senior Claims Technician in Glasgow employer: PRO GLOBAL
Contact Detail:
PRO GLOBAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Technician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge related to EL and PL claims. We recommend practising common interview questions and scenarios that might come up, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Pro Insurance.
We think you need these skills to ace Senior Claims Technician in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EL and PL claims. We want to see how your skills match the role, so don’t be shy about showcasing your technical background and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Claims Technician role. Mention your experience with managing complex claims and how you can contribute to our team’s success.
Showcase Your Communication Skills: Effective communication is key in this role. In your application, give examples of how you've built relationships with stakeholders or provided guidance to colleagues. We love seeing those strong relationship-building skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PRO GLOBAL
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Employers Liability and Public Liability claims. Be ready to discuss specific cases you've handled, especially those that were technically complex or high-value. This will show your expertise and confidence in the field.
✨Showcase Your Communication Skills
Since the role involves liaising with solicitors and brokers, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively managed stakeholder relationships in the past, as this will highlight your ability to communicate and build rapport.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've identified potential fraud or navigated tricky situations in previous roles. Think of specific instances where your analytical skills made a difference, as this will illustrate your capability to handle the complexities of the job.
✨Emphasise Team Contribution
The role requires supporting your team and contributing to their success. Share examples of how you've coached colleagues or contributed to training plans in the past. This will show that you're not just a lone wolf but someone who values teamwork and collaboration.