Travel: Regular travel to client and accommodation sites across the region
Hours: 45 hours per week
Flexibility: Due to the nature of the role and the needs of the business, flexibility is required in relation to working hours and days worked
Salary: Competitive, depending on experience
Benefits: Car allowance, quarterly bonus scheme and career development opportunities
Job Type: Full-time, permanent
We are looking for an experienced and commercially focused Senior Account Manager to join our team and take responsibility for multiple client accounts across Suffolk and Norfolk. This is a senior role within our recruitment business, suited to someone with strong experience in client management, day-to-day supply, team leadership and operational delivery within the recruitment or temporary staffing sector.
The successful candidate will play a key role in managing client relationships, overseeing labour supply, supporting the onboarding chain for accommodation workers as well as the local labour pool, and leading a team of coordinators to deliver strong service levels across multiple operations.
The role
This role is focused on the day-to-day management of client relationships and workforce supply across a number of accounts in Suffolk and Norfolk. The successful candidate will ensure that labour supply is delivered effectively, onboarding processes run smoothly and service standards are maintained across both local and accommodation-based workforce models.
The role also includes direct leadership responsibility for a coordinator team, with management of up to 10 direct reports and oversight of an associate workforce ranging from around 300 to 1,000 workers depending on the time of year. Regular travel will be required across client locations and accommodation sites throughout Suffolk and Norfolk.
Key responsibilities
- Manage multiple client accounts across Suffolk and Norfolk.
- Build and maintain strong day-to-day relationships with clients and key stakeholders.
- Take ownership of service delivery, fulfilment and operational performance across all assigned accounts.
- Oversee daily labour supply in line with client requirements and seasonal demand.
- Manage the onboarding chain for accommodation workers as well as the local labour pool.
- Lead, support and develop a team of coordinators.
- Directly manage up to 10 team members.
- Oversee an associate workforce of between 300 and 1,000 workers depending on the time of year.
- Ensure recruitment, onboarding, mobilisation and compliance processes are delivered effectively.
- Work closely with operations, payroll, compliance and recruitment teams to maintain high standards of service.
- Resolve escalations quickly, professionally and with a solutions-focused approach.
- Lead client review meetings and maintain regular communication with stakeholders.
- Identify opportunities to improve service, retention and account growth.
- Travel regularly to client and accommodation sites across the region.
About you
To be successful in this role, you should have:
- Previous experience in recruitment account management, workforce planning or operational management within temporary staffing.
- Experience managing client relationships in a fast-paced, service-led environment.
- Experience leading teams and managing coordinators or operational staff.
- Strong understanding of day-to-day supply, onboarding and workforce mobilisation.
- Experience managing large temporary workforces.
- Excellent communication, organisational and problem-solving skills.
- The ability to work under pressure and respond quickly to changing operational demands.
- A full UK driving licence and willingness to travel regularly.
What we offer
- Competitive salary, depending on experience.
- Quarterly bonus scheme.
- A senior regional role with autonomy and responsibility.
- The opportunity to manage key accounts and lead a substantial workforce operation.
- Career progression within a growing recruitment business.
Pro-Force is an Equal Opportunities Employer. All applicants will be considered on the grounds of their skills and merits, and all applicants will be considered equally regardless of any protected characteristic in accordance with the Equality Act. 2010.
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Senior Account Manager in Ipswich employer: Pro-Force Limited
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