At a Glance
- Tasks: Be the go-to person for IT support and help keep systems running smoothly.
- Company: Join Pro-Force, a leading recruitment service provider with a dynamic IT team.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Other info: Perfect for graduates or apprentices eager to learn in a busy IT setting.
- Why this job: Kickstart your IT career while making a real difference in a fast-growing company.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 25000 - 32000 £ per year.
Pro-Force is seeking a motivated and organised 1st Line Support & Systems Coordinator to join the IT team. This role is the first point of contact for day-to-day IT support and provides hands-on administration across Microsoft 365, new user setup, JotForm onboarding, and CRM support, ensuring colleagues are supported and systems remain reliable and secure. This is a really exciting time to join the business as we standardise, automate, and strengthen our IT environment, improving user experience and reducing manual admin.
Responsibilities include:
- First point of contact for IT issues (Teams, Outlook, SharePoint, devices, access, passwords, etc.)
- Log, prioritise, and resolve tickets; escalate when needed
- Providing “floor-walking” support at Shared Service to minimise downtime
- Manage joiners, movers, and leavers (accounts and access)
- Administer Microsoft 365 support (permissions, mailboxes, distribution lists)
- Maintain and update onboarding forms (JotForm) and troubleshoot submissions
- Support CRM access, configuration, and capture enhancement requests
- Assist with security and compliance (MFA, phishing, access controls, GDPR)
- Maintain documentation and asset records
- Identify repeat issues and suggest improvements or automation
This list is not exhaustive, you may be tasked with different responsibilities based on the evolving needs and objectives of the business.
REQUIRED
- Strong communication skills
- Customer-focused, calm, patient, and helpful under pressure
- Good troubleshooting skills
- Working knowledge of Microsoft 365 support
- Accurate and detail-oriented with admin tasks, form logic, and documentation
- Able to work on-site at Hunstead House in a busy operational environment
- Full UK driving licence and access to a car for travel between offices/sites
- Proof of right to work in the UK
DESIRED
- Experience with Entra ID (Azure AD), Exchange, and SharePoint administration
- Familiarity with JotForm or similar forms/workflow tools
- Basic Intune/device management knowledge, reporting skills, and service desk/ticketing experience
We would also welcome applications from graduates or apprenticeship candidates who are looking to start their career in IT. If you are enthusiastic, willing to learn, and keen to develop hands-on experience in a busy IT environment, we would be pleased to hear from you.
HOW TO APPLY
Please send your CV and a covering letter outlining your motivation for applying, key strengths and how your skills align with the role to pawel.pozniak@pro-force.co.uk
Pro-Force is an Equal Opportunities Employer. All applicants will be considered on the grounds of their skills and merits, and all applicants will be considered equally regardless of any protected characteristic in accordance with the Equality Act 2010.
1st Line Support and Systems Coordinator in Chartham employer: Pro-Force Limited
Pro-Force is an exceptional employer that fosters a supportive and dynamic work environment, particularly for those in the 1st Line Support & Systems Coordinator role. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while contributing to innovative IT solutions that improve user experience. Located at Hunstead House, employees benefit from a collaborative culture and the opportunity to work with prestigious clients across the UK and beyond, making it a truly rewarding place to build a career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support and Systems Coordinator in Chartham
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Pro-Force Limited!
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We think you need these skills to ace 1st Line Support and Systems Coordinator in Chartham
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Pro-Force Limited and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Pro-Force Limited
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Pro-Force Limited.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Pro-Force Limited will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
