At a Glance
- Tasks: Create a welcoming atmosphere and provide exceptional customer service to residents.
- Company: Join a vibrant team in Reading focused on community connections.
- Benefits: Competitive pay, flexible hours, and the chance to build valuable skills.
- Other info: Dynamic role with opportunities to organise events and foster community spirit.
- Why this job: Be the friendly face that makes a difference in residents' lives every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27360 - 31200 £ per year.
Location: Reading
Contract Type: Temporary
Pay Rate: 13ph
Start Date: June 1, 2026
Are you a friendly, organised, and proactive individual with a passion for customer service? Our client is seeking a dynamic Receptionist/Concierge to create a welcoming atmosphere. If you thrive in a vibrant environment and enjoy building community connections, we want to hear from you!
Key Responsibilities:
- Ensure communal areas and available apartments are always well-presented and inviting.
- Act as the first point of contact for residents, addressing maintenance issues and requests promptly.
- Report building issues to the relevant team members to ensure swift resolutions.
- Provide exceptional customer service, creating a warm and friendly environment.
- Organise and coordinate tenant services through third-party providers and in-house initiatives.
- Communicate important information effectively across various channels.
- Foster a sense of community by organizing events and innovative communication strategies.
- Conduct regular inspections of communal areas and apartments to maintain high standards.
- Manage contractor appointments and log maintenance issues to meet service levels.
- Complete check-in and check-out reports, ensuring accurate deposit returns.
Receptionist/Concierge employer: Pro Contract Jobs
Join a vibrant team in Reading where your role as a Receptionist/Concierge will not only enhance your customer service skills but also allow you to foster a sense of community among residents. With a focus on employee growth and a supportive work culture, we offer a dynamic environment that values initiative and creativity, making it an excellent place for those looking to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Concierge
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how you can contribute to creating that welcoming atmosphere they’re after. This will help you stand out as someone who truly fits in!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Receptionist/Concierge. Being able to demonstrate your proactive approach to resolving issues will show them you’re ready to hit the ground running.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the role and the company. Plus, it’s a great way to make a good impression before you even step into the interview room.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Receptionist/Concierge
Some tips for your application 🫡
Show Your Personality:As a Receptionist/Concierge, your friendly nature is key! Let your personality shine through in your application. We want to see how you can create that welcoming atmosphere right from the start.
Highlight Relevant Experience:Make sure to showcase any previous customer service roles or experiences that relate to this position. We love seeing how you've made a positive impact in past jobs, so don’t hold back!
Be Organised and Clear:Your application should be as organised as you are! Use clear headings and bullet points to make it easy for us to read. A tidy application reflects your ability to keep communal areas well-presented.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Pro Contract Jobs
✨Show Your Friendly Side
As a Receptionist/Concierge, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a resident. This will demonstrate your ability to create a welcoming atmosphere.
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities. Be prepared to discuss how your skills align with tasks like managing maintenance requests or organising community events. Highlight any relevant experience you have that showcases your organisational skills and customer service prowess.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully handled customer complaints or resolved issues. Practising these scenarios will help you articulate your thought process and show that you're proactive in addressing challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, upcoming community events, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
