At a Glance
- Tasks: Be the friendly voice helping residents with their social care queries and support needs.
- Company: Join a supportive council team dedicated to making a difference in the community.
- Benefits: Earn £19.98 per hour with flexible working options and a chance to help others.
- Other info: Enjoy a diverse work environment with opportunities for personal growth.
- Why this job: Make a real impact by assisting residents and connecting them to vital services.
- Qualifications: Strong communication skills and a passion for helping people in need.
The predicted salary is between 39900 - 39900 £ per year.
Pay: £19.98 per hour
Location: Hammersmith and Fulham
Key Responsibilities:
- To act as the first point of contact, providing initial advice to residents regarding the in-year rent increase and resolving directly the most frequent service requests by telephone, email, web, and other social media channels.
- Where appropriate, signpost residents to the most suitable support service within the council, health and voluntary community sectors and financial support depending on their circumstances (Direct Payments, Housing Benefit for Discretionary Housing Payments or for Housing Support Payments).
- To capture accurate and detailed information to pass to the social care team within community connect or other council departments where a complex enquiry is made.
To find out more information please contact (url removed).
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Customer Service Advisor - Social Care employer: Pro Contract Jobs
As a Customer Service Advisor in Social Care, you will join a supportive and inclusive team dedicated to making a positive impact in the Hammersmith and Fulham community. Our organisation prioritises employee development, offering training and growth opportunities while fostering a collaborative work culture that values diversity and innovation. With competitive pay and a commitment to work-life balance, we provide a rewarding environment for those looking to contribute meaningfully to social care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Social Care
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector on LinkedIn or local community groups. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Customer Service Advisor, get comfortable with answering common questions and resolving issues over the phone. Role-play with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've helped others in tricky situations. This will come in handy during interviews when they ask for real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Social Care
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service, especially in social care. We want to see how your skills match the role, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Show Your Passion:Let your enthusiasm for helping others shine through in your application. We’re looking for candidates who genuinely care about making a difference in the community, so share why you’re excited about this role!
Proofread Before Submitting:Before hitting that submit button, give your application a good once-over. Typos and errors can distract from your message, and we want to see your best work. A polished application shows attention to detail!
How to prepare for a job interview at Pro Contract Jobs
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Customer Service Advisor in Social Care. Understand the common queries residents might have about rent increases and the support services available. This will help you answer questions confidently and show that you're prepared.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This role requires you to understand residents' needs clearly, so show that you can listen attentively and respond appropriately. You might even want to practice this with a friend before the big day!
✨Show Empathy and Understanding
In social care, empathy is key. Be ready to share examples from your past experiences where you've helped someone in need or resolved a difficult situation. This will highlight your ability to connect with residents and provide the support they require.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the organisation. You could ask about the training process for new hires or how the team collaborates to support residents effectively.
