At a Glance
- Tasks: Lead and support a team of 20 Service Desk Analysts in a dynamic IT environment.
- Company: Join a forward-thinking company based in Birmingham with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for career growth.
- Other info: Be part of a positive culture that values leadership and collaboration.
- Why this job: Make a real impact by mentoring and nurturing your team while enhancing customer service.
- Qualifications: Experience in managing IT Service Desk teams and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Based in Birmingham, Solihull, B90 area - Mon Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analysts.
As Service Desk Team Leader / Manager you should have either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment. You should have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties.
Successful candidates need to have excellent communication skills, solid experience of managing an IT Service Desk team, be good with mentoring and nurturing staff, as well as working to and setting KPIs & SLAs.
You should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally, you would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed, as well as Monitoring of the Service Desk Performance.
Are you a Service Desk Team Lead / Manager who brings positivity and leadership through nurturing and supportive methods? If so, apply now; we are waiting to invest in your career.
Service Desk Team Leader / Manager in West Bromwich employer: Pro-Connexions
Join a dynamic and supportive team in Birmingham as a Service Desk Team Leader / Manager, where your leadership will be valued and your career growth nurtured. With a hybrid working model and a focus on employee development, we offer a collaborative work culture that prioritises excellent customer service and team mentorship. Experience the unique advantage of working in a vibrant area while leading a dedicated team of 20 Service Desk Analysts towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader / Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've mentored team members or improved team performance. We want to see that you can inspire and guide others.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle common service desk challenges, like managing KPIs or resolving customer issues. This shows you’re ready for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Team Leader / Manager in West Bromwich
Some tips for your application 🫡
Show Off Your Leadership Skills:When writing your application, make sure to highlight your experience in managing teams. We want to see how you've nurtured and supported your team members in the past, so share specific examples that showcase your leadership style.
Communicate Clearly:Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that reflects your ability to communicate effectively.
Demonstrate Your Technical Know-How:Even if you're not applying for a technical role, having a solid understanding of 1st, 2nd, and 3rd Line Service Desk duties is crucial. Make sure to mention any relevant technical experience or knowledge you have, as it will strengthen your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Pro-Connexions
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 1st, 2nd, and 3rd Line Service Desk duties. Be ready to discuss specific scenarios where you've applied this knowledge in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your mentoring and nurturing approach, and be ready to discuss how you set and achieved KPIs and SLAs with your team.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Think about how you would explain complex technical issues to non-technical stakeholders.
✨Customer Service Focus
Be prepared to share instances where you've gone above and beyond for customers. This role involves high interaction with clients, so demonstrating your commitment to customer service will set you apart.
