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- Tasks: Lead a new Service Desk team, manage performance, and oversee daily operations.
- Company: Join a dynamic tech environment in Leeds, focused on innovation and growth.
- Benefits: Opportunities for training, career progression, and a supportive work culture.
- Why this job: Perfect for those eager to step into management and make an impact.
- Qualifications: Experience in a similar role with strong communication and leadership skills required.
- Other info: Fast-paced environment looking for motivated individuals ready to grow.
Service Desk Team Lead / Service Desk Manager – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up!
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Successful Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations and want to move into Service Desk Management.
As Service Desk Team Lead /Service Desk Manager you should have excellent communication skills to handle stakeholder management / 3rd party interaction.
If you as a Service Desk Manager/ Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage, however we are willing to train on these areas.
We are only interested in Service Desk Team Lead who are keen to progress themselves – This is an ideal opportunity to break into Operations Management!
Apply Now! We need to move quickly
Service Desk Team Leader employer: Pro-Connexions
Contact Detail:
Pro-Connexions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. Talk about how you've successfully managed teams, set KPIs, and handled performance management. This will show us that you're ready to take on the responsibilities of a Service Desk Team Leader.
✨Tip Number 2
Familiarise yourself with common service desk tools and technologies. Being knowledgeable about these can give you an edge during discussions and interviews, demonstrating your readiness to lead a new team effectively.
✨Tip Number 3
Prepare examples of how you've handled escalations or difficult situations in the past. We want to see your problem-solving skills and how you manage stakeholder relationships, so having specific scenarios ready will be beneficial.
✨Tip Number 4
Show your enthusiasm for continuous improvement and process implementation. If you have ideas or experiences related to enhancing service desk operations, be ready to share them. This will demonstrate your proactive approach and commitment to growth.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a technology environment, particularly any roles as a Senior Service Desk Team Manager or Service Desk Team Lead. Emphasise your leadership skills and any relevant achievements in performance management and resource management.
Showcase Communication Skills: In your application, provide examples of how you've effectively managed stakeholders and handled third-party interactions. This will demonstrate your excellent communication skills, which are crucial for the role.
Highlight Relevant Experience: If you have experience with service transitions, continuous improvement, or implementing processes and procedures, make sure to include this in your application. Even if you lack direct experience, express your willingness to learn and grow in these areas.
Express Your Ambition: Clearly convey your desire to progress into Operations Management. Mention your enthusiasm for taking on new challenges and your commitment to developing your skills further within the Service Desk environment.
How to prepare for a job interview at Pro-Connexions
✨Showcase Your Leadership Skills
As a Service Desk Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and setting KPIs. Highlight any experience you have in handling escalations and how you resolved conflicts.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've managed stakeholder relationships and interacted with third parties in previous positions.
✨Emphasise Continuous Improvement
If you have experience with service transitions or implementing processes, make sure to bring it up during the interview. Discuss specific instances where you've contributed to continuous improvement within a service desk environment, as this will set you apart from other candidates.
✨Express Your Ambition
The company is looking for candidates who are keen to progress into Operations Management. Be open about your career aspirations and how this role aligns with your goals. Show enthusiasm for the opportunity to grow and develop within the organisation.